Customer References

Asset Management and Inspections: Finally Digital

From a refrigeration specialist to a digital service organization: X-Cooling manages its systems centrally and records inspections using structured forms instead of loose pieces of paper.

Put an end to paperwork and phone chains

Service technicians on the job, paper-based work orders, and follow-up calls: Wagner has digitized the entire service process, from planning to on-site reporting.

Plan Technicians’ Schedules Efficiently, Fill Out Forms in Minutes

Installation projects lasting several weeks instead of short-term assignments: VHV now plans its technicians’ schedules clearly and has them fill out reports directly on site, rather than having them complete them later that evening.

How a Large Company Manages Its Repairs on the Go

Mobile repair shops in Duisburg now handle maintenance digitally, with an SAP integration and a team that is noticeably less burdened.

Keeping Track of the Installed Base, Manuals via QR Code

Weldotherm maintains a standardized record of the systems it delivers, and now that customers can access information directly on the machine via a QR code, printing out manuals is a thing of the past.

A comprehensive overview of all operations, all in one place

Scattered orders, many customers, and a lack of overview: WTD has consolidated inquiries, assignments, and customer communication in SIMPL and now operates in a more coordinated manner—and customers have noticed the difference.