Maintain elevators, document inspections, and resolve malfunctions immediately.

Tuesday morning. A property management company calls: The elevator in the office building has been out of service since yesterday evening. Residents are complaining, and the landlord wants to know when it will be back up and running. Your dispatcher searches through an Excel spreadsheet to find out which technician last serviced the elevator, what type of system is installed, and when the next major inspection is due. The information is scattered across three folders and an email from four months ago.

Your technician has checked the cable system, adjusted the door mechanism, and reset the control system. Now he’s standing in the machine room, filling out the maintenance report on an A4 form. The pen scratches, the lighting is poor, and the serial number on the nameplate is barely legible. The form will make its way to the office by the end of the week—if it doesn’t disappear into the tool bag first.

The main inspection by ZÜS is scheduled in six weeks. You need to ensure that all maintenance is documented, all defects are fixed, and the emergency plan is up to date. But what about your documentation? It’s scattered across paper, Excel, and your technicians’ memories. When the TÜV inspector asks, you’ll need half a day to gather it all together.

SIMPL replaces paper forms, Excel spreadsheets, and phone chains with a single system. Service requests are received centrally—via phone call, email, or directly through the property management’s customer portal. The AI automatically identifies whether the issue involves a person being locked in, a technical malfunction, or routine maintenance, and prioritizes accordingly. Your dispatcher can see on the schedule board which technician is where and what qualifications they have. The technician documents the maintenance directly on the tablet—even in the machine room without cell service. And when the ZÜS inspection is due, the complete system documentation is available at the touch of a button.

80 elevators in 30 buildings, each with its own maintenance contract, annual inspection, and interim inspection. SIMPL manages all contracts and automatically sends reminders when a due date approaches—in accordance with BetrSichV intervals. When fault reports come in, the AI determines whether the affected elevator has an active contract and automatically assigns the ticket to the correct building and elevator. If a malfunction and a due interim inspection coincide for the same elevator, SIMPL suggests combining both into a single service call—this saves a trip and your customer has one less appointment to schedule.

Your technician opens SIMPL on their tablet, views the job order along with the complete system history, fills out the checklist (cable, brake, door mechanism, control system, emergency call button, lighting), enters measurement values, takes photos of the nameplate and any defects, and has the building manager sign off on it right away. The maintenance report is ready before the technician leaves the machine room. The building manager receives it immediately as a PDF. If the technician prefers to speak rather than type, he dictates the findings—the AI turns them into a structured report. SIMPL works offline—even in the elevator shaft and the machine room.

Every elevator system is assigned a QR code—in the car, in the machine room, or on the control panel. Your technician scans it and immediately sees: system type, year of manufacture, dates of the last major and interim inspections, outstanding issues, emergency plan, and all previous maintenance reports. No searching through folders, no calling the office. For recurring issues, the AI knowledge database searches past service calls on the same system type and suggests proven solutions. Your customer can view their elevators via the customer portal, check the maintenance status, and report malfunctions directly—around the clock, without a phone call.