Excel spreadsheets, whiteboards, and sticky notes waste your team’s time and frustrate your customers. Without digital planning, there’s no connection between jobs, technicians, and reports.
Field Service Management (FSM)
Your digital field service team – with our Field Service Management software
Give your field service team a real edge: With our field service management software, you can centrally plan, document, and manage all service calls—digitally, on the go, and seamlessly connected. Save time on scheduling, automate documentation, and ensure consistently satisfied customers.
Without a system, every operation costs twice as much: first in time, then in revenue
No centralized overview of technicians, assignments, and resources
Media discontinuities caused by paper and Excel lead to errors and loss of information
Manual planning quickly reaches its limits when changes are made at short notice
Hours and materials get lost in the paperwork and are never billed
Field Service Management: From the Request to the Signed Report
With SIMPL, you can manage your field service operations entirely digitally—from scheduling to on-site mobile processing by your technicians.
Centralized Operational Planning & Scheduling: All Resources Always Up to Date
Mobile App for Technicians: Receive, Process, and Document Jobs
Digital Records & Reports: Signed by the customer on the spot, not submitted days later
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Thanks to SIMPL, the paper chaos in our company is finally a thing of the past. Now we record customer inquiries and orders—including all relevant service reports and maintenance logs—centrally in a single solution. This not only gives us full transparency into all orders, but has also noticeably improved communication across the entire team.
Britt van Deursen
Department Manager at Wagner Eschweiler GmbH
Everything your field staff needs, all in one system
From scheduling to the signed report: SIMPL connects office staff, technicians, and customers.
Scheduling & Resource Allocation
Changes to the plan? No problem.
With the digital scheduling board, you can schedule all assignments using drag-and-drop. If a technician is unavailable or an emergency comes in, you can reschedule in seconds. Every change is immediately reflected in your technicians’ app.
Create orders directly from the scheduling board and assign them to technicians, vehicles, and tools
Make changes using drag-and-drop—your technician will see them immediately on their smartphone
Smart filters for people, machines, and application types
„It was important to us that we could schedule our technicians easily and efficiently and that the forms could be filled out quickly on-site."
Digital Forms & Ki Report
The service report is filled out on site
Your technician speaks, and the AI fills out the form: in a structured way, in the correct fields, and in multiple languages if desired. No more typing on Friday afternoons.
Customizable form templates tailored to your workflow: Commissioning, Maintenance, Inspection Report, Timesheet
Voice input is systematically transcribed into the form by AI—hands-free and on the go
Completed report as a PDF with a digital signature, ready for immediate delivery to the customer
Mobile App
Works even where there’s no network
Factory floor, basement, construction site in a dead zone: The mobile app stores all data locally and syncs automatically as soon as a connection is reestablished.
Record orders, forms, photos, and times completely offline
Automatic synchronization when a connection is established, with no data loss
Runs on iOS and Android, on the devices your technicians already have
Asset Management & QR-Codes
The entire machine file—just a scan away
Scan the QR code on the machine, and your technician will see everything they need—the complete service history, documents, and open work orders—right there at the machine.
Service history, manuals, and drawings for each system
Initiate orders and reports directly from the machine file
Your customers can also report issues via scan—no app required and no waiting on hold
Customer Portal
“No one asks, ‘When is the technician coming?’ anymore”
In the customer portal, your customers can view the status of their inquiries and orders themselves, download reports, and submit new inquiries digitally. Your back-office staff spends less time following up by phone, and your service comes across as professional as it actually is.
Submit inquiries digitally instead of by phone or back-and-forth email exchanges
Order status and deadlines can be viewed at any time
Service reports and records are available for download
Service Contracts & Maintenance Schedules
Recurring maintenance tasks schedule themselves
Upload your service contracts and maintenance schedules once, and SIMPL takes care of the rest: When a service is due, a work order is automatically generated for your scheduling team. No contract will slip through the cracks, and no customer will have to remind you about their maintenance.
Scheduled maintenance automatically generates work orders for the planning board
Maintenance schedules with intervals specified by system, contract, and scope of services
A centralized overview of all due dates, including complete documentation for clients and audits
„In the past, you had to go through everything manually—now it's much easier. SIMPL saves us so much work."
SAdapt SIMPL to your own processes
In just 30 minutes, learn how to integrate scheduling and mobile service into a single system.
A no-obligation consultation with our experts
Practical ideas for your field service processes
Personal contact person
No preparation needed—just bring your questions
Frequently Asked Questions About Field Service Management
What is field service management software?
Field Service Management (FSM) software plans, manages, and documents service technicians’ assignments at customer sites. It integrates back-office scheduling, a mobile app for technicians, and digital service reports into a single system. This way, everyone on the team knows who is at which customer site, when, and what work was performed there.
What is the difference between FSM software and maintenance software (CMMS)?
FSM software organizes your technicians’ on-site customer visits—that is, field service. A CMMS manages the maintenance of your company’s own machinery and equipment. SIMPL covers both in a single system: You can plan customer visits and internal maintenance on the same platform. Learn more on our page about maintenance and repairs (CMMS).
How many technicians does it take to make FSM software worthwhile?
As soon as planning via Excel, whiteboard, or verbal communication reaches its limits—and that usually happens even with just a handful of technicians—our customers range from small service teams at medium-sized companies to thyssenkrupp Steel Europe. SIMPL scales with you: You start with a streamlined setup and add more features as you need them.
How do our customer and machine data get into the system?
To get started, simply import customers, machines, and orders via Excel. For day-to-day operations, there are interfaces to ERP systems such as SAP or Microsoft Dynamics. Your personal contact will guide you through the implementation process, ensuring your team is up and running in just a few weeks.
Are technicians who have been working on paper so far also participating?
We hear this concern before almost every launch, and after a few weeks, it’s usually no longer an issue. The app is designed for on-site use: clear workflows, large controls, and reports created via voice input instead of typing. WTD Managing Director Thomas Liebek sums it up: “Our technicians quickly get the hang of the interface.”
On which devices does the app run?
The SIMPL app runs on iOS and Android, on smartphones and tablets. Your technicians can use the devices they already have; no special hardware is required. The app also works fully offline.
Intuitive operation that works right away
SIMPL is designed so that technicians, service managers, and workshop teams can start using it right away—without lengthy training or feeling overwhelmed.
Offline capability for your technicians
Technicians can enter orders, forms, and photos entirely offline—everything is automatically synced as soon as a network connection is available again.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.
