In custom machine manufacturing, every machine is one-of-a-kind, and every service call presents its own challenge. Three problems cost you time, money, and customer trust every day.
Special machine construction
Complex Machines, Clear Service
In custom machine manufacturing, no two projects—or service calls—are alike. SIMPL brings structure to your service operations without sacrificing flexibility—with a digital service file for each piece of equipment, traceable spare parts, and a maintenance history that remains with the company even after experienced technicians leave.
Unique items don't just appear on their own
Equipment knowledge is stored in folders, Excel spreadsheets, and people’s minds, rather than on the machine itself
Parts buried in paper catalogs; third-party providers are snatching up the after-sales business
Experienced staff are retiring, and younger technicians are left with one-of-a-kind machines with no service history
Creating structure without losing flexibility
With SIMPL, your service gains a solid digital foundation—even for highly specialized individual systems. You can standardize the underlying processes while still remaining flexible for each project.
Each piece of equipment has its own service file, history, and drawings, accessible to everyone on the team
Installed parts documented; spare parts business as a predictable source of revenue
Knowledge stays within the company, regardless of who is on the job
What SIMPL Can Do Specifically in Special-Purpose Machine Construction
From the central service file to the high-margin spare parts business: the building blocks that make all the difference.
Central Service File
Every customer’s system in a digital file
Whether it’s a production line or a one-time custom solution, SIMPL compiles all relevant information into a digital service file. Machine data and service history at a glance, throughout the entire lifecycle.
Maintenance history, inspection documents, and plans grouped by facility
Replacement parts and photo documentation right at the machine
Maximum transparency, even for long-standing client projects
„Jetzt erfassen wir Kundenanfragen und Aufträge, inklusive aller relevanten Serviceberichte und Wartungsprotokolle, zentral in einer einzigen Lösung.“
Replacement Parts & After-Sales Service
Get your strong spare parts business back
Spare parts are among the most profitable sources of revenue in the machinery manufacturing industry. SIMPL turns every service call into repeat business, rather than losing it to third-party providers.
Traceable installed parts and bills of materials for each system
Determining Spare Part Needs Based on Maintenance History
Quotes and reorders directly from the service call
Maintenance Planning
Maintenance Schedules for Complex Facilities
Separate maintenance schedules for each system or component, based on usage, risk class, or project requirements.
Custom intervals for each system and component
Automatic reminders and recurring tasks
Audit requirements fulfilled in accordance with standards and within the required time frame
Mobile Data Collection
Service Entry with Project Reference
Technicians record all activities directly at the customer’s site, referencing the specific system, project, or serial number.
Maintenance, Modification, and Commissioning Documented in a Structured Manner
Includes photos, checklists, and on-site client approval
Works offline, even indoors without a signal
Resource Planning
Technicians Assigned to the Right System
Plan service calls centrally, taking into account qualifications, availability, and the specific equipment at the customer’s site.
Manage assignments centrally via the digital planning board
The Right Qualifications for the Right Custom System
Adapt to last-minute changes in real time
Why SIMPL in Special-Purpose Machine Manufacturing
A structure that suits one-of-a-kind items
Off-the-shelf software forces you to conform to its structure. SIMPL reflects the way you actually work—project-based, flexible, yet structured.
Personalized support with expertise in custom machine building
Mobile and capable of working offline, with no lengthy training required
Made and hosted in Germany, designed to meet strict compliance requirements
Bring Structure to Your After-Sales Operations
Try SIMPL and bring order, transparency, and efficiency to your service—even for the most complex systems.
A no-obligation consultation with our experts
Specifically, using your special systems as an example
Personal Contact
No preparation needed—just bring your questions
Frequently Asked Questions: Service in Custom Machine Building
Is SIMPL also suitable for individual systems and one-of-a-kind units?
Yes, that's exactly what it's for. SIMPL maintains a separate digital service file for each system, containing maintenance history, inspection documents, diagrams, and photos. Whether it's a mass-produced system or a one-of-a-kind custom solution, each machine is individually identified by its project and serial numbers, without you having to conform to a rigid, standardized format.
How does SIMPL help with the spare parts business?
Installed parts and bills of materials are documented for each piece of equipment, so spare part requirements can be determined directly from the maintenance history. Quotes and reorders are generated directly from the service call. This ensures you retain the high-margin spare parts business instead of losing it to third-party providers.
Can field technicians use the project and serial numbers?
Yes. Service technicians record their activities directly at the customer’s site, referencing the specific system, project, or serial number. Maintenance, modifications, and commissioning are documented in a structured manner, including photos, checklists, and customer approval—and this works even offline.
Do I need to replace my ERP system?
No. Your ERP will remain the leading system; SIMPL will serve as your operational service platform and can be integrated with it. You can also start completely standalone using an Excel import and add the ERP integration later.
How long does the implementation take?
Most customers are up and running within a few weeks. To see exactly how this works and who will be guiding you, check out the “Personal Support” section.
Intuitive operation that works right away
SIMPL is designed so that technicians, service managers, and workshop teams can start working with it right away—without lengthy training and without feeling overwhelmed.
Offline Capability for Your Technicians
Technicians can enter jobs, forms, and photos entirely offline—everything syncs automatically as soon as a network connection is available again.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.
