Skip to main content

Get started with your

Field-Service & Maintenance Software

Assets, orders, and reports—all in one place. No more searching through Excel spreadsheets, no more typing up reports.

100% GDPR-compliant
Hosting in Germany
Connects to your ERP or CRM

Core

The structured start. For service and maintenance teams that want to replace paper and Excel and keep their assets, tickets and jobs in one place.

€45per user / month
Request a demo What does implementation include?
  • Assets with QR code, history and documents, unlimited
  • Fault reports and requests, unlimited free reporters
  • Jobs and planning board with drag & drop
  • Maintenance dates per asset with reminders
  • Technician app, works offline
  • Digital service reports with photos, times and signature
  • Help center, email support, video onboarding

Not in Core: mailbox integration, SIMPL AI, maintenance plans, dashboards, API

Recommended · with SIMPL AI

Professional

Steer your service instead of reacting to it. For service organizations with a maintenance business, high email volume and an ERP to connect.

€75per user / month
Request a demo What does implementation include?
  • Everything in Core, plus:
  • Connect a Microsoft 365 mailbox, tickets from emails, replies from the case
  • SIMPL AI: reports by voice input, email triage, translation
  • Maintenance plans and service contracts with automatic job creation
  • Capacity planning, map view, multiple appointments per job
  • Two-factor authentication
  • Dashboards and analytics
  • REST API for ERP integration (SAP, Business Central and more)
  • Personal onboarding, phone support
  • Optional: customer portal for your customers

Most popular with machine builders and service companies with 8 to 40 users

Enterprise

For companies with additional requirements for IT governance and support: SSO, custom roles, multiple entities, SLA and a dedicated contact.

On request
Book a call What does implementation include?
  • Everything in Professional, plus:
  • Single sign-on via Entra ID or Okta
  • Custom roles and permissions, audit log
  • Multiple entities and locations in one environment
  • Access for external service partners, technician skills in planning, custom reports
  • SLA with guaranteed response time, test environment
  • Dedicated contact in Customer Success
  • Optional: customer portal for your customers

In the discovery call you'll get a proposal for package, number of users and rollout.

Only those who plan and edit need a license.

Machine operators, production staff, or customers can report malfunctions using a QR code on the machine, without needing their own access and at no cost. In every package, with no limits.

€0

per person reporting

Unlimited

assets & reports

Trusted by leading companies Capterra 5 Sterne Bewertung
VHV Anlagenbau Wagner Thyssenkrupp X-Cooling Wafios Weldotherm WTD Fraunhofer Leistritz Hymmen aTmos Afriso Altendorf Group Gemü Knorr-Bremse Afflerbach Bödenpresserei

All features compared

Click a section to see the details. Where a feature isn't included, the reason is usually in the next plan up.

Feature
Core
Professional
Enterprise

Assets & Installed Base

Machines, assets and components in one place, including history and documents.
Overview of the installed base, location and customer assignment, unlimited assets✓✓✓
Asset history, document storage, photos✓✓✓
QR code per asset for access and fault reporting✓✓✓
Maintenance dates per asset with reminders✓✓✓
Maintenance plans & service contracts with checklists and automatic job creation–✓✓
Asset hierarchies (asset → machine → component)–✓✓

Requests, tickets & jobs

Capture faults and service requests in a structured way — nothing gets lost.
Central ticketing system, tickets created manually and via QR code✓✓✓
Unlimited free reporters✓✓✓
Tasks and Kanban boards✓✓✓
Connect a Microsoft 365 / Outlook mailbox: tickets from emails, replies from the case–✓✓
Automations and ticket rules–✓✓
SIMPL AI: email triage, summary, translation–✓✓

Scheduling

Who's where and when, and what's still open.
Planning board with drag & drop, overview of open jobs, absences✓✓✓
Capacity planning for teams–✓✓
Multiple appointments per job–✓✓
Map view and geographic planning–✓✓
Technician skills in planning––✓

Technician app & service reports

Document on site, even offline. The report is created as you work.
Mobile web app, works offline, on any device✓✓✓
Photos, time, material and mileage capture, signature from technician and customer✓✓✓
Digital service reports and checklists as PDFup to 5 templatesunlimitedunlimited
Sending service reports by email–✓✓
SIMPL AI: reports by voice input–✓✓
Access for external service partners––✓

Reporting & analytics

Response times, fault patterns, utilization: the numbers for management.
Lists, filters, export to CSV and Excel✓✓✓
Dashboards–✓✓
Analysis of fault reports and failure frequency per asset–✓✓
Custom reports––✓

Integration & customer portal

SIMPL fits into your system landscape. Your IT partner handles the integration; we provide the interface.
Import and export via CSV and Excel✓✓✓
REST API (OpenAPI) for ERP integration, e.g. SAP, Business Central, proAlpha–✓✓
Test environment for integration and approvals––✓
Customer portal in your branding: your customers see their assets, report faults, request spare parts–optionaloptional

Security & organization

Developed in Dortmund, hosted in Germany.
Hosting in Germany, GDPR-compliant, data processing agreement✓✓✓
Standard roles (Admin, Dispatcher, Technician, Read-only)✓✓✓
Two-factor authentication, can be enabled per user–✓✓
Single sign-on (Entra ID, Okta, SAML/OIDC)––✓
Custom roles and permissions, audit log––✓
Multiple entities in one environment––✓

You can switch from Core to Professional at any time — your data and settings are kept.

What does implementation include?

The implementation investment depends on your plan and starting point. You’ll get a concrete quote after the first call. Here’s what each includes:

Core

Remote setup

  • Kickoff via video call
  • Excel template and import of your customers, assets and users
  • One configuration session: roles, forms, planning board
  • Video tutorials for your team
  • Email support through to go-live
Professional

Personal Onboarding

  • Kickoff on-site or remote, process assessment
  • Master-data preparation together with you, import
  • Configuration of forms, maintenance plans and mailbox
  • Training for dispatchers and technicians
  • API session with your IT partner
  • A dedicated contact for the first few months
Enterprise

Custom project

  • Process assessment across entities and locations
  • Roles and permissions concept
  • SSO setup together with your IT
  • Sessions with IT and your IT partner, test environment
  • Training per entity, hypercare after go-live

And what’s in it for you?

More service revenue from your installed base, or fewer unplanned production stoppages. Calculate in 60 seconds what’s realistic for you.

Frequently asked questions about our plans

Who counts as a user?

Anyone who plans, processes or documents in SIMPL: dispatchers, service managers, technicians, maintenance staff. Anyone who only reports a fault via QR code or views the portal as a customer needs no license.

Are there different prices for technicians and office staff?

No. One price per user and plan, regardless of role. That keeps budgeting simple and avoids debates about who works “mobile only.”

How does switching from Core to Professional work?

Any time, with one click from us. All data, assets, forms and settings are kept. The price is adjusted pro rata from the month you switch.

How much does implementation cost?

It depends on your plan and starting point, for example, whether data is coming from a legacy system. You’ll get a concrete quote after the first call.

How do we connect our ERP?

Via the REST API, from Professional up. The integration is usually handled by your IT partner or IT team; we provide the interface, the documentation and a joint session. Many customers start with an Excel import and connect the ERP later.

Is the customer portal available in Professional?

Yes. The customer portal is an optional add-on to Professional and Enterprise. In it, your customers see their assets, report faults and request spare parts, without you needing user licenses for them. We’ll quote the price in the call; it depends on the number of customers you connect.

Where is our data stored?

In data centers in Germany. SIMPL is developed in Dortmund, and a data processing agreement (DPA) is part of every contract.

In 30 minutes you’ll know which plan fits.

We’ll show you SIMPL on your own process, not a canned demo. Afterwards you’ll have a proposal for plan, number of users and rollout in hand.

Book a call
No-obligation call with our experts
A personal contact
No prep needed. Just bring your questions
Close Menu