Your devices are highly complex, your service process often isn’t. Three problems slow you down every day.
Drive & Automation Technology
Drives and controls in the field, service with full visibility
Your components are installed in critical systems of third-party customers. SIMPL shows you the configuration, maintenance history and installation location for each device – the service software for drive and automation technology that keeps track even with hundreds of variants.
Technically strong, service on demand
Without configuration status every device replacement becomes a risk
Installed via machine builders and OEMs, your installed base remains invisible
Troubleshooting depends on a few specialists, and their knowledge is recorded nowhere
Structure your service, even with complex systems
A digital foundation for every device shipped. Replace faster, see your installed base, secure knowledge.
Configuration and parameter status documented per device, replacement succeeds on the first attempt
Installed base visible, even for devices installed via OEMs
Fault patterns and solutions documented, instead of only in the specialists’ heads
What SIMPL can specifically do in drive and automation technology
From the device record with configuration status to a plannable replacement-device business.
Device record with configuration
Every device with its actual configuration status
Whether frequency converter, control unit or complete drive system: configuration and history in one place, instead of in parameter lists and people’s heads.
Parameter sets, firmware and hardware versions per serial number
Wiring diagrams, test documents and service reports directly on the device
Open the right record instantly via QR code on the device
„We now capture customer inquiries and orders, including all relevant service reports and maintenance logs, centrally in a single solution.“
Fault & troubleshooting
Document fault patterns instead of reinventing them
Faults are logged centrally and prioritized. Previous fault patterns and solutions are visible on the device.
Capture and prioritize fault reports centrally
Error codes and solution paths traceable per device type
Knowledge stays in the team, even when staff changes
Deployment planning
Plan commissioning and deployments centrally
Plan commissioning, replacement and maintenance centrally, with an eye on qualification and location.
Manage deployments centrally via the digital planning board
The right qualification for the right control generation
Schedule short-term faults in real time
Mobile capture
Service reports with component assignment
Technicians document replacement, maintenance and commissioning directly on site, with serial number and measured values. Even offline.
Reports automatically land in the correct device record
Serial number, fault description, measured values and customer approval
Offline-capable, even in the switchroom without reception
Installed base & replacement devices
See where your devices run, and sell service on top
Many devices go into the field via machine builders. With a visible installed base, this becomes a plannable service business.
Devices, variants and installation locations centrally traceable
Derive replacement-device and retrofit needs from the history
Generate quotes directly from the service deployment
Why SIMPL in automation technology
Structure that fits complex systems
Your devices are installed in critical systems. SIMPL is quick to implement and keeps configuration and history traceable.
Personal support that understands drive and automation technology
Mobile and offline-capable, even in the switchroom without reception
Made & hosted in Germany, for high compliance requirements
„You used to have to go through everything manually – now everything is much easier. SIMPL takes so much work off our hands."
Make your service a second pillar
Test SIMPL and bring transparency, speed and plannable revenue to your device service.
A no-obligation conversation with our experts
Concretely based on the example of your drives and controls
Personal contact person
No preparation needed, just bring your questions
Frequently asked questions: Service for drive and automation technology
What does service software offer manufacturers of drive and automation technology?
SIMPL bundles configuration status, history, documents and installation location per device into one digital record. Your team replaces devices faster, sees its own installed base and turns service into plannable revenue instead of firefighting.
How do I document parameter sets and firmware versions per device?
Every device gets a record with serial number, parameter set, firmware and hardware version. During replacement, your technician immediately sees which configuration applies, instead of reconstructing it from old logs or working it out anew.
How do I keep track of devices installed via machine builders?
You manage devices including installation location and end customer as separate assets, regardless of whether you delivered directly or via an OEM. This makes your installed base visible and lets you offer targeted maintenance, retrofitting and replacement devices.
How does SIMPL help with troubleshooting complex components?
Previous faults, error codes and their respective solution paths are documented per device type and visible on the asset. This means diagnosis doesn’t start from scratch and no longer depends solely on the few specialists in the team.
Can my customers retrieve device data and service reports themselves?
Via the customer portal your customers can see service reports, maintenance plans and histories for their devices. This reduces follow-up queries in the office and makes your service traceable for operators.
Can SIMPL be operated alongside our ERP?
Yes. Your ERP remains the leading system for orders and invoicing, SIMPL becomes the operational service platform and can be connected. Starting via an Excel import without integration is also possible.
Intuitive operation that works right away
SIMPL is built so that technicians, service managers and workshop teams can start working with it immediately – without long training and without being overwhelmed.
Offline capability for your technicians
Technicians can capture orders, forms and photos completely offline – everything is synchronized automatically as soon as a network is available again.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for machine builders and industrial companies with high compliance requirements.
