Your equipment is highly complex, but your service process often isn’t. Three problems hold you back every day.
Drive & Automation Technology
Drives and controls in the field, service with full visibility
Your components are installed in critical systems at third-party customers’ sites. SIMPL shows you the configuration, maintenance history, and installation location for each device—the service software for drive and automation technology that keeps track of everything, even with hundreds of variants.
Technically strong, service on demand
Without configuration status, every device replacement becomes a risk
Installed via machine builders and OEMs, your installed base remains invisible to us
Troubleshooting depends on a handful of specialists; their knowledge isn’t documented anywhere
Structure your service, even with complex systems
A digital foundation for every device shipped. Replace devices faster, view the installed base, and preserve knowledge.
Configuration and parameter settings are documented for each device; replacement is successful on the first try
Installed base is visible, even for devices installed by OEMs
Fault patterns and solutions documented, rather than just stored in the minds of specialists
What SIMPL can specifically do in drive and automation technology
From the device record with configuration status to a plannable replacement-device business.
Device record with configuration
Each device with its actual configuration status
Whether it’s a frequency converter, a control unit, or a complete drive system: configuration and history are all in one place, rather than scattered across parameter lists and people’s memories.
Parameter sets, firmware and hardware versions per serial number
Wiring diagrams, test documents and service reports directly on the device
Open the right record instantly via QR code on the device
„Jetzt erfassen wir Kundenanfragen und Aufträge, inklusive aller relevanten Serviceberichte und Wartungsprotokolle, zentral in einer einzigen Lösung.“
Fault & troubleshooting
Document error patterns instead of reinventing them
Faults are logged centrally and prioritized. Previous fault patterns and solutions are displayed on the device.
Centrally Record and Prioritize Trouble Tickets
Error codes and solution paths traceable per device type
Knowledge stays in the team, even when staff changes
Resource Planning
Plan Commissionings and Deployments Centrally
Plan commissioning, replacement, and maintenance centrally, taking qualifications and location into account.
Manage assignments centrally via the digital planning board
The right qualification for the right control generation
Planning for Short-Term Disruptions in Real Time
Mobile Data Collection
Service Reports with Component Assignments
Technicians document replacements, maintenance, and commissioning directly on site, including serial numbers and measurement values. Even offline.
Reports automatically land in the correct device record
Serial number, fault description, measured values and customer approval
Offline-capable, even in the switchroom without reception
Installed base & replacement devices
See where your devices are in use, and sell services to go with them
Many devices are deployed through equipment manufacturers. With a visible installed base, this translates into a predictable service business.
Devices, variants and installation locations centrally traceable
Derive replacement-device and retrofit needs from the history
Generate quotes directly from the service deployment
Why SIMPL in Automation Technology
A structure suited to complex systems
Your devices are part of critical systems. SIMPL is quick to implement and keeps configuration and history traceable.
Personal support that understands drive and automation technology
Mobile and offline-capable, even in the switchroom without reception
Made and hosted in Germany, designed to meet strict compliance requirements
„Früher musstest du alles manuell durchgehen – jetzt geht alles deutlich einfacher. SIMPL nimmt uns so viel Arbeit ab."
Make your service your second source of income
Try SIMPL and bring transparency, speed, and predictable revenue to your device service.
A no-obligation consultation with our experts
Konkret am Beispiel deiner Antriebe und Steuerungen
Personal Contact
No preparation needed—just bring your questions
Frequently Asked Questions: Service for Drive and Automation Technology
What does service software offer manufacturers of drive and automation technology?
SIMPL consolidates each device’s configuration status, history, documents, and installation location into a single digital file. Your team can replace devices more quickly, view its installed base, and turn service into predictable revenue rather than reactive troubleshooting.
How do I document parameter sets and firmware versions per device?
Each device is assigned a file containing its serial number, parameter set, and firmware and hardware versions. When replacing a device, your technician can immediately see which configuration is in effect, rather than having to reconstruct it from old logs or create a new one.
How do I keep track of devices installed via machine builders?
You manage devices—including their installation locations and end customers—as your own assets, regardless of whether you supplied them directly or through an OEM. This makes your installed base visible and allows you to offer targeted maintenance, retrofits, and replacement devices.
How does SIMPL help with troubleshooting complex components?
Previous malfunctions, error codes, and their respective solutions are documented for each device type and visible on the asset. This means that the diagnostic process does not start from scratch and no longer depends solely on the few specialists on the team.
Can my customers retrieve device data and service reports themselves?
Through the customer portal, your customers can view service reports, maintenance schedules, and service histories for their devices. This reduces the number of follow-up inquiries to your back-office staff and makes your service transparent to operators.
Can SIMPL be operated alongside our ERP?
Yes. Your ERP system remains the primary system for orders and invoicing; SIMPL serves as the operational service platform and can be integrated with it. It’s also possible to get started by importing data from Excel without an integration.
Intuitive operation that works right away
SIMPL is designed so that technicians, service managers, and workshop teams can start working with it right away—without lengthy training and without feeling overwhelmed.
Offline Capability for Your Technicians
Technicians can enter jobs, forms, and photos entirely offline—everything syncs automatically as soon as a network connection is available again.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.
