Mobile & Offline

Service teams spend most of their working hours not in front of a screen in the office, but working on the machinery. The software they use must therefore work where it’s needed—on a tablet in the production hall, on a smartphone at a customer’s site, or on a laptop in the service van.

If an app has no network connection in the basement, if the technician has to install an update before they can get started, or if the form doesn’t display properly on the smartphone, the team reverts to pen and paper. And that’s exactly where SIMPL comes in.

SIMPL runs directly in your browser—on smartphones, tablets, and laptops, whether you’re using iOS, Android, or Windows. Is your technician getting a new device? They just open their browser, log in, and keep working. They’ll always have the latest version, with no installation and no waiting. And if you want to use SIMPL like an app, just tap to add it to your home screen.

In many work scenarios, there is no stable network connection: in the production hall, in the basement, on the roof, on a construction site, or abroad without data roaming. SIMPL still works.

Jobs available offline All assigned jobs are stored locally on the device. The technician can view their assignments even when there is no network connection—including all relevant job information.

Documents and images offline Machine files, schematics, and photos related to the job are available locally. The technician doesn’t have to wait until they have reception to view the machine documentation.

Fill out forms offline Checklists, maintenance logs, and service reports can be filled out entirely offline. Attach photos, enter measurement values, capture signatures—all without an internet connection.

Automatic synchronization As soon as the device is back online, all recorded data is automatically synchronized with the server. No manual uploads, no data loss, no need to enter data later. The office staff sees the results as soon as the technician has network access again.

SIMPL wasn’t built for office users with large monitors and stable Wi-Fi connections. It was developed for use right at the machine. Technicians use these features every day:

Fill out checklists and forms on the go Maintenance logs, commissioning checklists, inspection reports—all digital, on a tablet or smartphone. Fields are assigned to the correct machine, required fields are validated, and the report is immediately saved in the system.

Attach photos and images directly: Photograph damage, take a picture of the meter reading, document the condition before and after maintenance. Images are directly assigned to the job and the machine—no need to search through the gallery for photos.

Scan the QR code on the machine Scan the QR code, open the machine file, create a service request, or start a form—all in one step. The technician doesn’t have to search for a serial number or scroll through a dropdown menu.

Record voice memos Not every detail can be typed quickly. Voice memos can be saved directly with the job—for office staff, for documentation, or as a basis for the service report.

Record GPS location The technician’s location is recorded—for job documentation, route optimization, and proof of when the technician was on-site.

Digital Signature Customers sign directly on the tablet—whether it’s the service report, the acceptance report, or the time sheet. No paper, no scanning, no back-filling in the office.

Create service reports on the go The technician creates the service report immediately after the job—on the tablet in the van or at the customer’s location. All recorded data (checklists, photos, times, signature) is automatically included. The report is ready before the technician drives off.

Translated with DeepL.com (free version)

Mobile and offline functionality isn’t just a nice-to-have—it’s a basic requirement for certain industries and use cases:

Industrial service technicians who visit 4–8 different customers every day need a solution that works on the go—not just once they’re back in the office.

Production Maintenance: Production halls are notorious for poor reception. Anyone who wants to fill out maintenance logs right at the equipment needs offline capability.

Building Services and Facility Management: Basements, mechanical floors, roof control rooms—most technical spaces have no Wi-Fi reception. SIMPL works anyway.

Refrigeration and HVAC Technicians who maintain refrigeration systems in supermarkets, warehouses, or data centers are often on the move in areas with poor network coverage.

Mechanical Engineering with International Clients Technicians working abroad often lack data roaming. Offline access to orders and documentation is crucial here.