A chatbot that just sits there waiting for questions isn’t helpful to anyone who’s standing in front of a machine or has thirty emails in their inbox.
AI First
AI that collaborates, not just responds
The AI in SIMPL doesn’t wait for prompts. It’s embedded in your workflows and works automatically to sort, document, and preserve the knowledge of your best people.
AI is everywhere now. Most often in the form of a chat window.
Yet another tool, yet another prompt: your team doesn’t have time for this
Knowledge is stored in people’s minds and PDF folders, not in the system
Routine eats up specialized work: sorting, typing, translating, searching
And the question of data protection usually goes unanswered
Integrated, Not Separate: AI in Every Process
In SIMPL, you don’t have to operate the AI. It’s built into the workflows and takes work off the team’s hands—automatically, with every single process.
No prompt, no training: the AI works on its own
Where time is wasted: Inbox, Reports, Search
Operated within the EU— your data isn’t used to train third-party models
Every facility with a file, history, and plan
From master data records to inspection records: SIMPL turns scattered information into a cohesive system.
AI Knowledge Base
The expertise of your best technicians won’t be lost when they retire
Fault patterns, solutions, machine-specific characteristics: This knowledge resides in people’s minds and leaves with them. In SIMPL, the knowledge database builds itself automatically from every ticket, every report, and every piece of documentation.
The knowledge base is created automatically, without any maintenance effort
“Have we seen this before?” Similar cases are linked to the new ticket
Young technicians are solving cases that used to require a colleague’s help
„Früher musstest du alles manuell durchgehen – jetzt geht alles deutlich einfacher. SIMPL nimmt uns so viel Arbeit ab.“
The Inbox
Sorted before anyone opens the email
New inquiries are analyzed before your team reads them: customer, machine, issue, priority.
Customer and system automatically recognized
Issue classified as: Repair, Replacement Part, Complaint
Status and priority have already been set
Answers & Languages
The answer is already written out
The AI suggests answers based on the file and history, summarizes long threads, and translates.
Draft Responses from the Machine File and Ticket History
Long-term trends summarized at a glance
Translation: Your team writes in German; the customer reads it in their own language
Voice-to-Report
Talk for two minutes instead of typing in the evening
The technician records the service call on his cell phone, and SIMPL turns it into a structured service report.
Spoken words are converted into clean report fields
Directly assigned to the order and the machine
Works on the go; the report is finished before heading home
Search & Context
Check the file, not the office gossip
The AI searches through related reports, tickets, and documentation, and provides the context for the case right away.
AI Search Across Reports, Tickets, and Documents
Be familiar with the machine’s history and known failure patterns
New employees can get up to speed faster without a training folder
Data privacy
Your data remains yours—even for AI.
The most important AI question for small and medium-sized businesses isn’t a technical one: Where does my data go? At SIMPL, the answer is simple.
The AI processes only the data from your SIMPL workspace
No sharing with third parties; no training of third-party models using your data
Operated and hosted in the EU, GDPR-compliant
Check out the AI in your own cases
In just 30 minutes, discover where AI is integrated into your service process—from the inbox to the knowledge base.
A no-obligation consultation with our experts
An Honest Assessment: What AI Can and Cannot Do Today
Personal Contact
No preparation needed—just bring your questions
Frequently Asked Questions About AI in SIMPL
What does “AI First” mean at SIMPL?
"AI First" means that AI isn't just an additional chat tool—it's embedded in workflows and automatically assists with sorting incoming inquiries, creating service reports using voice commands, translating, and building the knowledge base. No one has to write prompts; the AI handles routine tasks on its own for every process.
Does my team need to be trained for this?
No, that’s the crux of the matter: The AI features integrate seamlessly into the workflows your team already uses. An email automatically becomes a categorized ticket, and a spoken report automatically becomes a document. There’s no AI interface that anyone would have to learn.
What data does the AI see, and is it trained using that data?
The AI processes only the data within your SIMPL workspace—that is, your tickets, reports, and documents. This data is not shared with third parties and is not used to train external models. Operations and hosting are conducted in the EU in compliance with the GDPR.
Does the AI work in German and with technical terms?
Yes, German is the default language, including technical terminology from mechanical engineering and technical service. The voice input system also understands dialects and background noise from the factory floor surprisingly well, and the translation covers the languages commonly spoken by your customers.
Can we disable individual AI features?
Yes, AI features can be controlled—you decide what your team uses. And here’s what’s important for internal coordination: The AI makes suggestions and takes over routine tasks, but the decision remains with humans; no ticket is answered without your team’s input, and no assignment is scheduled without a dispatcher.
Are the AI features included in the price?
You can find a clear overview of our packages and modules on our pricing page, and during our consultation, we’ll show you which AI components make the most sense for your specific situation.
