Machine tools are at the heart of your customers’ manufacturing operations. Three problems are slowing down your service and causing you to lose revenue.
Machine Tools & Manufacturing Technology
Keep Machine Tools Running, Make Service Plannable
When a machine tool is down, your customer immediately loses production. SIMPL makes your service faster and helps you plan your after-sales support.
When the machine is down, the clock is ticking for the customer
A lack of machine history wastes time searching while production is at a standstill
Without transparency regarding parts, the spare parts business goes to third-party providers
Service knowledge resides in people’s minds and is lost when staff changes occur
Respond more quickly, secure more service revenue
A clear digital foundation for every machine tool in the field. Respond more quickly, document everything thoroughly, and make after-sales service predictable.
Instant access to machine history, shorter response times in the event of malfunctions
Installed parts are documented, making it possible to plan for spare parts and retrofit revenue
Service knowledge stored centrally, rather than in the minds of individuals
What SIMPL Can Actually Do in Machine Tool Manufacturing
From the central machine file to the high-margin spare parts business.
Central Service File
Every machine tool in a digital file
Whether it’s a milling center, a lathe, or a grinding machine: all service information in one place, instead of scattered across folders and people’s minds. History, documents, and parts at a glance.
Maintenance history, inspection reports, and control statuses grouped by machine
Installed parts, bills of materials, and photo documentation right at the machine
Complete transparency, no matter which technician handles the job
„Jetzt erfassen wir Kundenanfragen und Aufträge, inklusive aller relevanten Serviceberichte und Wartungsprotokolle, zentral in einer einzigen Lösung.“
Incident & Work Order Management
Resolve issues faster, reduce downtime
Everything is managed centrally, from the trouble report to the follow-up. Your technician can see the history right away.
Centrally Record and Prioritize Trouble Tickets
Automatic notification of the appropriate technicians
Past malfunctions and solutions are visible directly on the machine
Resource Planning
Plan and Manage Service Calls with Precision
Plan assignments centrally, taking into account qualifications, availability, and equipment. You can slot in emergency tasks in real time.
Manage assignments centrally via the digital planning board
The Right Qualifications for the Right Machine Control System
Planning for Short-Term Disruptions in Real Time
Mobile Data Collection
Service Logging Directly at the Machine
Maintenance, repairs, and inspections documented directly at the facility, including measurement values and photos. Even offline.
Measurements, photos, replacement parts, and the customer’s signature on site
Structured Support for Recurring Audit Requirements
Can operate offline, even on safety-critical components such as spindles
Replacement Parts & After-Sales Service
Reclaim the spare parts and retrofit business
Spare parts are among the most profitable sources of revenue in the mechanical engineering industry. Every job leads to repeat business.
Traceable parts used and bills of materials for each machine
Determining Spare Part Needs Based on Maintenance History
Quotes and reorders directly from the service call
Why SIMPL in Machine Tool Manufacturing
A structure that is compatible with production-critical machinery
Your customers can’t afford long downtimes. SIMPL is quick to set up and works both on mobile devices and offline.
Personalized support that understands the machine tool industry
Mobile and capable of working offline, even indoors without a signal
Made and hosted in Germany, designed to meet strict compliance requirements
Put Your Machine Tool Service Business on a Path to Growth
Try SIMPL and bring speed, transparency, and predictable revenue to your machine tool service business.
A no-obligation consultation with our experts
Specifically, using your machine tools as an example
Personal Contact
No preparation needed—just bring your questions
Frequently Asked Questions: Machine Tool Service
What are the benefits of service software, specifically in the machine tool industry?
SIMPL consolidates all service information for each machine tool into a single digital file: history, inspection reports, installed parts, and documents. This enables your team to respond more quickly to malfunctions, document service calls on the go, and make the spare parts business more predictable—instead of losing revenue to third-party providers.
How does SIMPL reduce downtime for machine tools in the field?
Fault reports are collected centrally and automatically routed to the appropriate technicians. Because the complete machine history is immediately available, no one has to start from scratch, and your service team can respond more quickly instead of having to search for documentation first.
How does SIMPL protect its machine tool spare parts business from third-party suppliers?
Installed parts and bill of materials are documented for each machine, so spare part requirements can be determined directly from the maintenance history. Quotes and reorders are generated directly from the service call, ensuring that this high-margin business stays with you rather than going to the gray market.
Can technicians record measurement data and test reports on the machine using a mobile device?
Yes. Technicians document maintenance, repairs, and inspections directly on the machine, including measurement readings, photos, replacement parts, and the customer’s signature. This also works offline on the shop floor and helps ensure compliance with recurring inspection requirements.
Will my customers have access to the history of their machine tools?
Through the customer portal, your customers can view maintenance schedules, machine history, inspection reports, and spare parts for their equipment. This reduces the need for follow-up inquiries and builds trust, especially when it comes to production-critical machines.
Can SIMPL be integrated with my existing ERP or MES?
Yes. Your ERP will remain the lead system; SIMPL will serve as your operational service platform and can be integrated with it. You can also start completely standalone by importing data from Excel and add the integration later.
Intuitive operation that works right away
SIMPL is designed so that technicians, service managers, and workshop teams can start working with it right away—without lengthy training and without feeling overwhelmed.
Offline Capability for Your Technicians
Technicians can enter jobs, forms, and photos entirely offline—everything syncs automatically as soon as a network connection is available again.
Made & Hosted in Germany
Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.
