COMPARISON OF SERVICE SOFTWARE
A Comparison of Service Software: SIMPL and Popular Alternatives
Are you currently choosing service management software? Take a look at the standard features offered by SIMPL and popular alternatives.
What you need for a complete service process: with SIMPL and with the major service modules.
✓ Included in the standard version; add-on, additional product, or license — not documented in the standard version, according to the manufacturer
Feature
SIMPLProfessional
SAPField Service & Asset Mgmt.
SalesforceField Service
MicrosoftDynamics 365 Field Service
Planning & maintenance
Inspection deadlines, reminders and dispatching in one place.
| Inspection deadlines per asset: due, overdue, completed | ✓ | – | – | – |
| Reminder before the due date | ✓ | – | – | – |
| Maintenance plans with recurring jobs | ✓ | Add-on | ✓ | ✓ |
| Planning board with drag & drop and search | ✓ | ✓ | ✓ | ✓ |
| Map view | ✓ | ✓ | ✓ | ✓ |
Assets & requests
Capture assets with QR codes and take in faults and emails in a structured way.
| QR code generated automatically for every asset | ✓ | ✓ | – | – |
| Fault report by QR scan, no login | ✓ | ✓ | – | – |
| Nameplate & documents by QR scan | ✓ | ✓ | – | – |
| Asset record with service history | ✓ | ✓ | ✓ | ✓ |
| Requests by email into the ticket system | ✓ | – | ✓ | Add-on |
| AI assigns asset, category and priority to emails | ✓ | – | Add-on | – |
| AI summary of the conversation thread | ✓ | Add-on | Add-on | ✓ |
Technician app & report
From the job to the signed service report, right on site.
| Runs in the browser, no installation | ✓ | Native app | Native app | Native app |
| Mobile app, usable offline | ✓ | ✓ | ✓ | ✓ |
| Digital forms & checklists | ✓ | ✓ | ✓ | ✓ |
| Photos, time and material tracking | ✓ | ✓ | ✓ | ✓ |
| Digital signature & PDF report | ✓ | ✓ | ✓ | ✓ |
| Service report by AI voice input | ✓ | – | Add-on | Preview |
Platform & price
Reporting, interfaces and what you pay for them.
| Dashboards & reports | ✓ | ✓ | ✓ | ✓ |
| Data import by template with error report | ✓ | ✓ | ✓ | ✓ |
| Open REST API | ✓ | ✓ | ✓ | ✓ |
| Licences for the complete process | One | + Service Cloud for maintenance plans, + AI Units for premium AI | + Service Cloud licence | + Customer Service for email tickets |
| List price per user and month | 75 € monthly | not public | 175 € annual billing | 91 € annual billing |
As of October 2026. Information on SAP, Salesforce and Microsoft is based on their documentation and pricing pages. “–” = not documented as standard; partly possible with custom configuration. List prices excl. VAT and implementation. People who only report faults in SIMPL need no licence.
Customer Testimonials
What Our Customers Say
Your service process with SIMPL: one product instead of a license package
SIMPL integrates the entire service process into a single platform, from the initial request through scheduling and equipment records to the final service report.
Inquiries & Tickets: Recorded centrally via email or QR code scan; the customer and contact person are automatically assigned, and the AI identifies the attachment and category
Equipment Records & Inspection Deadlines: Every machine’s history, documentation, and maintenance status can be accessed in seconds via a QR code
Scheduling: Schedule board with drag-and-drop and map view for technicians and appointments
Service Report: recorded via voice input, with photos, times, and materials; digitally signed; available immediately as a PDF
Origin
Who is behind the alternative?
SIMPL integrates the entire service process into a single platform, from the initial request through scheduling and equipment records to the final service report.
Born out of research at Fraunhofer ISST, founded by three researchers with a deep understanding of the industry. Our mission: Service is not a cost factor, but a driver of growth.
Currently in use at thyssenkrupp, Knorr-Bremse, and more than 30 industrial companies in the machinery and plant engineering sectors. We built SIMPL because, until now, medium-sized companies had no real choice between enterprise software and Excel.
One product for all your service needs. Check it out for yourself.
In a demo, we’ll show you how inspection deadlines, trouble reports, and technician assignments all come together in SIMPL—using your systems and your workflow.
A no-obligation consultation with our experts
Your workflow instead of the standard example
Smart, Simple Management of Service Calls with SIMPL
Asset file
The entire machine file—just a scan away
A scan shows you the history, documents, and open orders. Your customer can report issues via scan, without logging in.
A product
Ticket, Asset, Schedule Board Without License Puzzle
Inquiries, asset records, resource planning, and service reports are all handled within a single product, with one license per user.
Tech App
A Real Help for Technicians on Site
Runs in your browser, no app store required. You can view today’s appointments even without an internet connection—just speak your report into the mic.
Frequently Asked Questions
Can SIMPL replace a service module from SAP, Salesforce, or Dynamics?
Yes, for the service process: request, equipment file, scheduling, maintenance, and service report. Your ERP or CRM doesn't replace SIMPL. Invoices, sales, and inventory remain there, and SIMPL provides time tracking, materials, and reports.
We use SAP or Microsoft. Would SIMPL still work for us?
Yes. Your IT service provider can integrate SIMPL with your ERP or CRM system via our open REST API (OpenAPI, with OAuth 2.0 authentication). The connection is initiated from your system; SIMPL does not actively access your ERP. This simplifies the IT approval process. You can connect your Microsoft 365 mailbox directly to SIMPL.
Who is SIMPL designed for?
For companies that manufacture or maintain machinery and equipment and want to digitize their service operations without a corporate-wide project. Your ERP system continues to handle invoicing, sales, and inventory, while SIMPL takes care of service.
How is the rollout going?
We’ll set up your environment. You’ll import your data using an Excel template: assets, customers, contacts, orders, and spare parts. SIMPL will flag any invalid rows during import. You can start working right away; the ERP integration will follow in a second phase.
How much does SIMPL cost?
SIMPL Professional costs €75 per user per month, billed monthly, and includes SIMPL AI and the REST API. If you’re only reporting issues, you don’t need a license. We offer implementation services based on your specific situation. You can find all our packages at simpl.de/preise.
Where is our data stored?
SIMPL is hosted on Microsoft Azure in Frankfurt, with daily backups. AI features are optional and are enabled on a per-company basis. You can obtain the AV contract and TOM upon request. There is no on-premises version.
In the middle of choosing software?
We’ll show you how SIMPL works with your own service process. After 30 minutes, you’ll know if it’s a good fit.
