It was expensive to buy, took months to implement, and in the end, no one uses it. The problem is rarely the software alone.
Personalized Support
Productive in a matter of weeks, with a dedicated point of contact who knows you
No half-year IT projects, no anonymous hotline: SIMPL is tailored to your processes, and a dedicated contact person will guide you from the initial consultation through to day-to-day operations.
Software that nobody uses is a waste of money
The rollout drags on for months, and the project fizzles out
The team doesn’t understand and falls back into old patterns
Support responds after several days, from an anonymous queue
Feature requests vanish into thin air
With us, no one is left alone
We provide personalized support to every customer, from the initial setup to any new requests six months later. It’s always the same person who knows you and your setup.
A dedicated point of contact, from start to operation
Productive in a matter of weeks, not after half a year
Support from Germany, in German and English, provided by the same team
Here's how the launch and everything that follows will go
From the kick-off to day-to-day operations: structured enough to ensure nothing is overlooked, yet flexible enough to adapt to your situation.
The Start
Become Productive in Four Steps
A clear process that adapts to your situation: You’ll know where you stand and what’s next at every step of the way.
1. Kick-off & Anforderungen
Gemeinsam klären wir, welche Prozesse ihr zuerst digitalisiert, welche Daten importiert werden und ob eine ERP-Anbindung schon zum Start sinnvoll ist.
2. Konfiguration & Datenimport
Wir richten SIMPL auf eure Prozesse ein, Ticketing-Kategorien, Formulare, Rollen und Standorte, und übernehmen eure bestehenden Daten.
3. Schulung an euren Daten
Praxisnahe Workshops mit euren echten Prozessen statt grauer Theorie, damit euer Team SIMPL vom ersten Tag an sicher bedient.
4. Go-Live & Begleitung
Nach dem Start ist euer Ansprechpartner in den ersten Wochen besonders nah dran, für Fragen, Feinjustierung und einen reibungslosen Übergang in den Alltag.
Dedicated Point of Contact
One person, no ticket system
Every customer is assigned a dedicated contact person who is familiar with your setup, your industry, and your goals.
You never have to explain who you are or what you use
Understand your processes and contribute your ideas
Accessible without having to navigate through menus
Proactive Rather Than Reactive
We’ll get back to you before you even ask
Regular check-ins after the go-live—not just when something goes wrong. Your point of contact will actively ensure that you’re using the right tools.
Scheduled check-ins instead of waiting for problems to arise
Tips on features that will really help you
We continue to support you with new requirements, even months later
Support from Germany
Fast, personal, from the team
Chat, email, or phone—whichever works best for you. Our support team is based in Germany, provides assistance in German and English, and has in-depth knowledge of the platform gained from its development.
Three channels: Chat for quick messages, phone for complex issues, email for screenshots
In German and English, also for international teams
The same team that builds SIMPL, plus a 24/7 Help Center
Co-Development
Your wishes are incorporated into the product
Feature requests don’t end up in an anonymous queue—they go straight to the product development team, often in collaboration with you.
Customer requirements are incorporated directly into the roadmap
As a Fraunhofer spin-off, closely connected to research and practice
Joint development with, among others, VHV Anlagenbau and thyssenkrupp
The duration of the onboarding process
Weeks, not months—and it’s something you can plan for
The most common question before getting started: How long will it take? Here’s the honest answer based on complexity—no wishful thinking.
Easy to get started: just a few weeks, Excel import, no ERP integration required
Medium-sized businesses: four to eight weeks, with initial ERP integration
Enterprise: eight to twelve weeks, multiple locations, SAP, role-based concepts
Get to know your contact person before you make a decision
In 30 minutes, learn what your start with SIMPL will look like, how long it will take, and who will be guiding you.
A no-obligation consultation with our experts
A specific estimate of the implementation timeline for your situation
Personal Contact
No preparation needed—just bring your questions
Frequently Asked Questions About Onboarding & Support
How long does it take to implement SIMPL?
Most customers are up and running within four to eight weeks. A simple setup using an Excel import, without an ERP connection, can be completed in a few weeks, while an enterprise setup with multiple locations and SAP integration takes eight to twelve weeks. It is by no means a six-month IT project, as is often the case with large-scale software.
What does a Customer Success Manager at SIMPL do?
This is your dedicated point of contact—from the initial consultation through configuration all the way to day-to-day operations. They know your setup, your industry, and your goals; they reach out on their own for regular check-ins; and they’re there to support you even when new requirements arise months down the line. No rotating contacts, no anonymous wait queues.
Do we need to provide special training for our team?
The training is part of the onboarding process and takes place in hands-on workshops using your actual data and processes, not through theoretical presentations. Because SIMPL is intentionally designed to be easy to use, most teams are able to work independently after just a short time, without days-long training marathons.
How quickly does customer support respond?
The support team is based in Germany, assists you in German and English, and can be reached via chat, email, and phone—even for teams with locations and assignments abroad. It’s the same team that develops the platform, so your questions go directly to people who know SIMPL inside and out. For those who prefer to find answers on their own, the Help Center is available around the clock.
Can we suggest our own feature requests?
Yes, and they don’t get lost in an anonymous queue. As a Fraunhofer spin-off, we develop our solutions with a strong focus on real-world applications, and customer requirements are directly incorporated into our roadmap. Some of our features were developed in collaboration with customers such as VHV Anlagenbau and thyssenkrupp.
How much does onboarding cost?
That depends on the scope of your project. You can find a clear breakdown of our pricing on our pricing page, and during our initial consultation, we’ll provide a specific estimate of the effort and duration required for your particular case.
