With SIMPL’s digital work order management, you manage all service and maintenance tasks in one central system. Assign jobs faster, ensure seamless documentation, and increase transparency every day. Bring structure to your technical service – no paper, no spreadsheets, no chaos.
E-mails, phone calls, notes or feedback from the technician on site – service requests reach you in different ways every day.
Without a centralized system, gaps, delays and unnecessary effort quickly arise.
➡ It’s time for more transparency and order in your request & order management.
Whether by email, telephone or QR code on the machine: with SIMPL’s ticketing & order system, all customer inquiries are centralized in one solution.
This means you always have an overview and can assign, process and document each inquiry in a targeted manner.
➡ This makes your day-to-day service business structured, comprehensible and efficient.
“Thanks to SIMPL, the paperwork in our company is finally a thing of the past. We now record customer inquiries and orders, including all relevant service reports and maintenance logs, centrally in a single solution. This not only gives us full transparency of all orders, but has also noticeably improved communication within the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
Bundle all inquiries from phone, email, QR codes or your customer portal in a central solution.
This gives you an overview of the current status at all times and allows you to respond faster, in a more targeted and customer-oriented manner.
Coordinate all requests and orders centrally – clearly, comprehensibly and across teams.
You can immediately see what’s going on, what has priority and who is responsible. This way, everyone in the team knows what needs to be done – and the customer feels it in the quality of the service.
➡ For a service that works reliably – even with high volumes.
Do you receive customer inquiries by e-mail? Then simply forward them to SIMPL.
The relevant data is automatically transferred, assigned to the correct customer and saved directly as a new inquiry in the system.
➡ Less effort, more speed – and everything immediately in the right place.
Keep an overview at all times: You can see at a glance whether a request is new, in progress or already completed.
Additional priorities show you what is urgent – and where your team should react immediately.
➡ This allows you to actively control your service instead of just reacting.
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
