Field Service Management (FSM)
Do you plan and coordinate service technicians in the field? Then you know how important it is to assign jobs clearly, document reports neatly and provide digital forms easily. With SIMPL, you can manage your field service efficiently, avoid media disruptions and ensure that your customers receive the best possible support – from the first assignment to the final report.
Planning chaos instead of smart field service management
If you are still coordinating your assignments with Excel spreadsheets, analog planning boards or scanned paperwork, you know what it’s like: there is a lack of overview, linking and speed – and that costs time, nerves and quality.
- No consistent connection between orders, technicians & relevant documents
- Confusing planning with multiple assignments, people and machines
- Paper, pen and PDFs cause media disruptions and sources of error
➡ Time to get a grip on planning – before it slows you down.
Digital resource planning as it should be - intuitive, centralized, mobile
With SIMPL, you can plan your field service assignments clearly and flexibly – whether technicians, vehicles or machines. Operation is intuitive and designed for everyday use.
After the assignment, you fill out forms and checklists digitally, store all data centrally and prepare the billing in no time at all.
- All resources at a glance – clear & centrally planned
- Modern, intuitive interface for fast deployment control
- Fill out digital logs & forms directly after deployment
➡ Less effort, fewer queries – more time for real service.
“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
Simple deployment planning & digital field service – everything in flow
With SIMPL’s Field Service Management, you can digitalize your processes end-to-end – from scheduling to on-site documentation. You seamlessly connect the office and field service and ensure that technicians know (and have) exactly what they need at the customer’s site.
Digital planning board - plan clearly, act simply
With SIMPL’s digital planning board, you can not only plan new jobs quickly, but also keep an eye on critical deadlines, double assignments and resource bottlenecks at all times.
All current assignments, deadlines and availabilities are clearly displayed – for planning that thinks ahead.
- Create orders directly from the planning board – without detours
- Move appointments flexibly using drag & drop
- Filter functions for people, assets & time periods
➡ This finally makes deployment planning in field service clear – and reliable.
Digital form templates - just as flexible as your application
Create your forms exactly as you need them – whether for commissioning, maintenance or material issues. With SIMPL, you can create digital templates that suit your service – mobile, intuitive and customizable.
- Digital forms according to your workflow – without rigid specifications
- Can be processed on site or in the back office
- Acceptance reports, maintenance reports, timesheets & more – all digital
➡ Put an end to paper chaos – make your forms part of your digital service process.
All information centralized - structured & immediately at hand
Whether time recording, maintenance reports or checklists: In SIMPL, all forms and documents are stored where they belong – directly on the appropriate order, asset or contact.
So nothing gets lost – and everything can be found again in seconds.
- All forms, reports & files bundled in one place
- Directly linked to orders, machines or people
- Global search for access in seconds
➡ More structure, less searching – and maximum clarity for your team.
Unleash your service potential with digital field service management
Non-binding consultation with our experts ✔
Concrete ideas for your field service processes ✔
Simple service growth with SIMPL ✔
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers require confidentiality? We provide it as standard.
