Customer portal for mechanical engineering - 24/7 access to machines & services
Today’s customers expect more than just fast response times – they want access to information, documents and services at all times. A digital customer portal is therefore becoming a decisive factor for customer satisfaction, service efficiency and additional sales in after-sales.
With SIMPL, you provide your customers with a central platform where they can view machine and service data, order spare parts or initiate support requests – at any time, from any device. At the same time, you create the basis for scalable service business and take the pressure off your team in the long term.
Self-service. Availability. After-sales growth.
24
Access to documents, maintenance plans & tickets
-40
Reduction in incoming support tickets due to self-service functions
+27
Increased sales through direct inquiries in the portal
When customers are waiting - and your service loses time unnecessarily
Queries about spare parts, duplicate ticket messages or lost logs cost valuable time every day. Without a central customer portal, a lot of information comes to nothing – and your service team is constantly working in response mode.
- Requests on different channels lead to delays and duplication
- Lack of transparency regarding open tickets, past assignments & spare parts history
- Unnecessary administrative effort for standard questions and document access
It’s high time for a digital customer portal that simplifies processes and takes the pressure off customers and the service team.
Self-service that inspires - and takes the pressure off your team
Whether spare parts orders, document retrievals or service tickets – with the digital customer portal, you can bundle all customer inquiries in one place. Your team gains time, your customers gain transparency – and your service becomes a real competitive advantage.
- Central platform for all machine, service and order data
- Self-explanatory access for your customers – anytime and device-independent
- Automated processes for ticket creation, document provision & tracking
This creates order, reduces effort – and takes your after-sales to a new level.
“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
More efficiency in after-sales – with your digital customer portal
Bundle all service requests, document access and spare parts orders in a central platform.
This reduces manual work, creates transparency and offers your customers exactly what they expect: quick access, clear processes and information available at all times.
Digital machine file & document center - all information at the touch of a button
Provide your customers with structured access to all relevant machine and service data. From the first commissioning log to the last maintenance, everything is digitally documented – traceable, up-to-date and directly accessible.
- Automated document linking per machine & serial number
- Download function for manuals, maintenance logs & certificates
- Full history of all service activities & condition data
This ensures maximum transparency – both internally and externally.
Spare parts inquiry with serial number reference - precise, fast & traceable
Instead of lengthy queries via email or telephone, customers can start a spare parts inquiry directly in the portal – based on the machine, component or serial number. Your team receives all relevant information at a glance and can respond quickly.
- Start request directly on the machine or assembly
- Serial number & context data transmitted automatically
- Traceable communication & status tracking for customers
This reduces queries, increases the quality of offers and speeds up the entire process.
Service tickets & order tracking - clarity for everyone involved
From inquiry to feedback: customers record new requests independently, track progress and stay informed at all times. Your team works more efficiently – and the customer feels taken seriously.
- Ticket creation directly via the portal or via QR code
- Status, processor & communication in one place
- Notifications for updates and feedback in real time
For a service process that simply works – even with a high volume of inquiries.
Ready for more efficiency in service?
Get started with your digital customer portal now – for faster processes, more satisfied customers and more turnover in after-sales.
We’ll show you live how you can get started in just a few weeks.
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where time is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
