Skip to main content

CUSTOMER SERVICE SOFTWARE FOR YOUR BACK OFFICE TEAM

Organize requests, orders and feedback centrally - fast, structured and without email chaos

SIMPL’s customer service software allows you to work in a much more structured way in the back office. You can manage inquiries, orders and feedback centrally – without Excel lists, email chaos or duplicate filing. This saves you time, avoids errors and takes the pressure off your entire team.

➡ Bundle all service processes in one place – and keep track of customer inquiries at all times.

Customer Service in Wartung und Instandhaltung

Our customers

VHV Anlagenbau Logo
thyssenkrupp logo
x-cooling logo
atmos logo

Coordinate all requests & orders centrally - clear and structured

Keep track of all customer inquiries and service orders at all times. You can see at a glance: Which tickets are open? What has priority? Who is currently responsible? With a central overview, you can control all processes in Customer Service Management (CSM) in a transparent and targeted manner – for smooth processes and fast responses.

  • Central order processing with clearly defined responsibilities
  • Documents, forms & files directly linked to requests and orders
  • Transparent team communication to speed up coordination

➡ This means that you don’t just work reactively in customer service – you think ahead.

Alle Prozesse an einem Ort für einen proaktiven Service
Servicekennzahlen im Asset Management

Keep an eye on service activities with evaluations in the ticketing system

How many requests are open? How quickly does your team respond? And where do bottlenecks occur?
With up-to-date service KPIs and automatic evaluations, you can recognize in good time where action is needed – and manage your customer service based on data rather than gut instinct.

  • All requests & orders at a glance – live, filterable and traceable
  • Key figures based on trends & current developments
  • Automatic evaluation of response times & customer satisfaction

➡ This is how you turn your ticketing system into a real management tool.

No duplicate data maintenance - simply connected, ready for immediate use

No duplicate data maintenance – seamlessly connected and ready to go immediately

Nobody wants to maintain the same data in multiple systems. With SIMPL, you can easily integrate your existing tools – such as ERP or CRM systems – without any major implementation effort. So you can get started straight away, without complex IT projects.

  • Easy connection to existing systems such as your ERP
  • Quick start via Excel import & export
  • No redundant data – everything is maintained centrally and synchronized automatically

➡ Less effort, more efficiency – and full control over your data.

Vermeidung von doppeltem Datenpflegeaufwand durch ERP-Integration

“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”

Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH

Customer service par excellence – now also in your company

 

Non-binding consultation with our experts ✔
Practical view of your current challenges ✔
Greater customer satisfaction thanks to structured processes with SIMPL ✔

Individual support from real contacts

We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.

Intuitively developed for use on site

SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.

Made & hosted in Germany

Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.

Close Menu