With SIMPL, you use artificial intelligence to provide digital support for maintenance and technical service. You automate processes, relieve your team and improve response times during service calls. This increases efficiency in maintenance and customer service – without the need for predictive maintenance.
ARTIFICIAL INTELLIGENCE IN MAINTENANCE AND SERVICE
Digital support for maintenance and technical service - with AI from SIMPL
Our customers
Knowledge management for the entire team – available at any time
A lot of information is already available in the service department – in the form of reports, manuals, machine histories or feedback. With SIMPL, you can make this knowledge usable: centrally stored, contextually retrievable and directly available in use.
- All relevant knowledge sources bundled – in one place, searchable & linked
- Quick problem solving through access to historical data & similar cases
- Machine-related support via a customer portal – incl. instructions & documentation
Support in the back office – with AI that thinks for itself
Processing service requests and orders in the back office is often complex, time-critical and involves a lot of coordination.
Artificial intelligence can provide targeted relief here – by consolidating information, recognizing correlations and suggesting formulations.
- Important information automatically summarized – for a quick overview
- Context-based answer suggestions & translations – matching the query
- Link to customer and machine histories – for comprehensible decisions
Strong field service – thanks to AI that optimizes your service
The complexity of solving service and maintenance jobs in the field is enormous. Technicians not only have to solve problems on site, but also constantly search for information and write reports.
With artificial intelligence, you optimize this process and give your team the support they need.
- Technical support from AI – all relevant information bundled and immediately accessible
- Automated service reports – reduce documentation effort, save time
- Insight into past assignments – including suggested solutions and complete history
Artificial intelligence that makes your day-to-day work noticeably easier
New AI technologies offer you the opportunity to automate manual tasks, use knowledge more efficiently and respond more quickly to service requests.
Here we show you where you can benefit.
Generate texts with 1 click
Create reports, emails and texts in seconds – quickly, easily and effortlessly.
Intelligent knowledge retrieval
Save all relevant documents – manuals, forms or emails – in one place and retrieve them quickly and intelligently from anywhere.
Self-service customer portal
Offer your customers a central point of contact – your customer portal, where all relevant documents are available at all times.
Save real money
Service teams can save up to €300,000 a year through innovative solutions such as AI.
