Service processes for robust machines - digital, mobile, scalable
Whether concrete mixers, wheel loaders or tractors – machines in the construction and agricultural sectors must function reliably under the toughest conditions. Your customers expect a fast response, clear service processes and an easy way to document maintenance and repairs.
With SIMPL, you can digitize your service organization: deployment planning, mobile feedback, spare parts management and customer portal – all in one place, available on mobile devices and tailored to the demanding use in the construction and agricultural machinery environment.
30
Increased efficiency through digital service processes
40
Reduction of the administrative workload
50
of the profit in mechanical engineering is generated in after-sales
Service & after-sales without a digital structure costs time, sales - and trust
When it comes to servicing construction, building material and agricultural machinery, one thing counts above all: speed and reliability – whether on the construction site, in the factory or at the contractor’s premises. But this is where many manufacturers reach their limits: Spare parts are requested by telephone, service calls are planned manually and reports are only completed days later.
Without digital processes, queries, errors and delays arise – and frustration on all sides. Yet there is enormous potential in after-sales in particular: many manufacturers already generate up to 50% of their profits from services and spare parts. Those who fail to take advantage of this opportunity not only lose efficiency, but also customer loyalty and repeat business in the long term.
Organize service digitally - for more power in the field
With SIMPL, you bring structure and speed to your after-sales – even with decentralized machines. You plan service calls centrally, document services directly on site via app and provide customers with all relevant information digitally – from maintenance logs to spare parts.
An efficient service process is crucial for customer satisfaction, repurchase and follow-up business, especially for machines with high wear and tear and intensive use. With SIMPL, you can make your service traceable, scalable – and a real sales driver.
Digital resource planning for field service & dealer network
With SIMPL, you can manage your service assignments centrally or together with partners. Whether mobile customer service, dealer network or your own field service – all assignments can be clearly planned, prioritized and tracked. Machine locations, fault reports and technician availability are immediately visible.
Coordinate service assignments efficiently – centrally or decentrally
Mobile service reports & maintenance logs
Service technicians document all measures directly on the machine: from oil changes and seal replacements to handover. Reports are digitally signed, supplemented with photos and are immediately available centrally – without paper, rework or media disruptions.
Record services directly on site – complete and traceable
Customer portal with machine data & service history
Your customers or dealers have access to maintenance plans, services carried out, test logs and machine histories via the SIMPL customer portal. This reduces queries, speeds up decisions – and shows professional service at a glance.
Make relevant information available to operators at all times
Digitizing service & after-sales – from the yard to the construction site
With SIMPL, you can manage service calls, document maintenance on the move and provide machine data digitally. Robust, efficient and immediately ready for use.
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers require confidentiality? We provide it as standard.
