Digitizing service for drive and automation technology
From the frequency inverter to the controller to the complete drive unit – reliable support is crucial in automation and drive technology. Your customers expect responsive help, traceable maintenance and access to up-to-date device data – often in complex, networked systems.
With SIMPL, you can structure your after-sales service digitally: deployment planning, mobile service documentation, maintenance plans and customer portal – all in one system. This allows you to offer professional service, strengthen customer loyalty and turn service into a real sales driver.
30
Increased efficiency through digital service processes
50
Share of sales in after-sales in crisis years
2
More than twice as high margins in service vs. new business
Technically strong - but under pressure in after-sales?
As a manufacturer of drive, control or automation technology, you supply highly complex components that are integrated into critical systems. But precisely where reliability counts, the necessary structure in service is often lacking: operations are planned manually, device data is scattered and service reports only end up in the system days later.
While new business comes under increasing margin and price pressure, the potential in after-sales often remains untapped. This is not only an opportunity for a 20-25% margin, but also for stable sales – even in volatile times. Without digital processes, this area becomes a bottleneck, not a growth driver.
Structured mapping of service & after-sales - for complex systems and high requirements
With SIMPL, you bring order to your after-sales service – even with a wide range of product lines, variants and application scenarios. You plan service assignments centrally, document services on site and provide customers with all relevant information on drives, control units or complete systems digitally.
Consistent processes and clear data availability ensure shorter response times, fewer queries and higher productivity in service. In this way, you not only build up efficiency – but also a service area that delivers real margins and complements your new business in a meaningful way.
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Direct access to machine files, maintenance history and documents
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Works without an app – by scanning with a smartphone or tablet
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Simple setup: Generate QR codes, attach, done
Device file for series, variants & configurations
With SIMPL, you create a central digital file for each version – whether frequency inverter, control unit or complete drive system. This is where you store maintenance histories, configuration data, test documents and service reports. This allows you to maintain an overview, even for customer-specific variants.
All product information in one place – per customer and installation case
Mobile maintenance & service reports with component assignment
Service technicians document maintenance, replacement or commissioning on the move – including serial number, fault description, measured values and customer approval. The reports are automatically assigned to the correct device file – standard-compliant, traceable and audit-proof.
Record services directly on site – documented for each component
Customer portal for maintenance plans & system histories
Provide your customers and partners with a portal where they can view individual maintenance plans, device statuses, reports and service histories. This reduces queries and positions your service as part of a modern overall system.
Access to all important information – for operators, integrators or OEMs
Digitally scaling services – even for complex systems
With SIMPL, you can organize your after-sales for drive technology, control systems & automation efficiently and professionally – centrally, mobile and close to the customer.
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers require confidentiality? We provide it as standard.
