![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/False.png\")
<\/div>![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check.png\")
<\/div>Seamless ERP connection<\/p>\n<\/div>\n<\/div>\n <\/div>
Analytics & KPIs \u2013 Data-Driven Service Management<\/span><\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Keep track of how quickly your team responds and how satisfied your customers are.[\/vc_column_text] ![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check-2.png\")
<\/div> Live Overview <\/div><\/div><\/div> <\/div> Reporting based on current KPIs <\/div><\/div><\/div> <\/div> \n\n\nAutomatic recording of response times<\/p>\n<\/div>\n<\/div>\n <\/div>
<\/div><\/div>[image_with_animation image_url=”5877″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”75%” max_width_mobile=”default” margin_top=”0″][\/vc_column_inner][vc_column_inner top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ left_padding_tablet=”24px” constrain_group_103=”yes” right_padding_tablet=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8edeb” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css=”” text_direction=”default”]\nTicketing & Order Status \u2013 Always at a Glance<\/span><\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Whether open, in progress, or completed\u2014everything at a glance, even when there’s a high volume of work.[\/vc_column_text] <\/div> Status and responsible parties are immediately visible <\/div><\/div><\/div> <\/div> Priorities, Tags & Descriptions <\/div><\/div><\/div> <\/div> \n\n\nAutomatic recognition of customers and associated assets<\/p>\n<\/div>\n<\/div>\n <\/div>
<\/div><\/div>[image_with_animation image_url=”5871″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”40px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00696c” scene_position=”center” top_padding=”70px” constrain_group_1=”yes” bottom_padding=”70px” left_padding_desktop=”60px” right_padding_desktop=”0″ top_padding_tablet=”40px” constrain_group_3=”yes” bottom_padding_tablet=”40px” left_padding_tablet=”24px” constrain_group_4=”yes” right_padding_tablet=”24px” top_padding_phone=”40px” constrain_group_5=”yes” bottom_padding_phone=”40px” left_padding_phone=”12″ constrain_group_6=”yes” right_padding_phone=”12″ constrain_group_7=”yes” top_margin_tablet=”20px” top_margin_phone=”20px” text_color=”light” text_align=”left” row_border_radius=”15px” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”10%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”16px” constrain_group_101=”yes” right_padding_desktop=”16px” left_padding_tablet=”16px” constrain_group_103=”yes” right_padding_tablet=”16px” left_padding_phone=”16px” constrain_group_105=”yes” right_padding_phone=”16px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ delay=”200″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”center” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nTop-notch customer service starts with the right customer service management
\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Learn how to manage all customer inquiries in one place\u2014and respond more quickly to every service request.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_raw_html css=””]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[\/vc_raw_html][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” left_margin_phone=”24px” constrain_group_6=”yes” right_margin_phone=”24px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”left” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”grow-in” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”300″] ![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check_white.png\")
<\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Customized insights into your service processes<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> Achieve sustainable service growth with us<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”50″ bottom_padding=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” disable_element=”yes” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”none” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-basic-headset” icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#000000″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nPersonalized support from real people<\/strong><\/h6>\nWe\u2019re here to guide you personally\u2014with support that understands your industry. No call centers, no scripts\u2014just fast, direct help from people who really know SIMPL.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-music-play-button” animation_delay=”400″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”400″][vc_column_text css=”” text_direction=”default”]\nDesigned to be intuitive for on-site use<\/strong><\/h6>\nSIMPL works even when speed is of the essence: it\u2019s mobile, can be used offline, and requires no lengthy training. Your technicians will be up and running right away\u2014whether they\u2019re using a tablet or a smartphone.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-basic-elaboration-cloud-check” animation_delay=”800″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”800″][vc_column_text css=”” text_direction=”default”]\nMade & hosted in Germany<\/strong><\/h6>\nOur servers are located exclusively in Germany, are ISO 27001-certified, and are GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n
Interfaces for any IT environment<\/strong><\/h4>\nWhether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n
Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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<\/div> <\/div> <\/div>Automatic recording of response times<\/p>\n<\/div>\n<\/div>\n <\/div>
Ticketing & Order Status \u2013 Always at a Glance<\/span><\/h2>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Whether open, in progress, or completed\u2014everything at a glance, even when there’s a high volume of work.[\/vc_column_text] <\/div> Status and responsible parties are immediately visible <\/div><\/div><\/div> <\/div> Priorities, Tags & Descriptions <\/div><\/div><\/div> <\/div> \n\n\nAutomatic recognition of customers and associated assets<\/p>\n<\/div>\n<\/div>\n <\/div>
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\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Learn how to manage all customer inquiries in one place\u2014and respond more quickly to every service request.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_raw_html 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delay=”300″] <\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Customized insights into your service processes<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> Achieve sustainable service growth with us<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”50″ bottom_padding=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” disable_element=”yes” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-4-percent” 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icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-basic-headset” icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#000000″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ 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No call centers, no scripts\u2014just fast, direct help from people who really know SIMPL.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-music-play-button” animation_delay=”400″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”400″][vc_column_text css=”” text_direction=”default”]\nDesigned to be intuitive for on-site use<\/strong><\/h6>\nSIMPL works even when speed is of the essence: it\u2019s mobile, can be used offline, and requires no lengthy training. Your technicians will be up and running right away\u2014whether they\u2019re using a tablet or a smartphone.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-basic-elaboration-cloud-check” animation_delay=”800″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”800″][vc_column_text css=”” text_direction=”default”]\nMade & hosted in Germany<\/strong><\/h6>\nOur servers are located exclusively in Germany, are ISO 27001-certified, and are GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n
Interfaces for any IT environment<\/strong><\/h4>\nWhether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n
Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Customer Service Software for Technician Teams | SIMPL<\/title>\n<meta name=\"description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. Optimize customer service management now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/customer-service-management-csm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Management (CSM)\" \/>\n<meta property=\"og:description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. 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<\/div> <\/div> <\/div>Automatic recognition of customers and associated assets<\/p>\n<\/div>\n<\/div>\n <\/div>
Top-notch customer service starts with the right customer service management
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delay=”300″] <\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Customized insights into your service processes<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> Achieve sustainable service growth with us<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”50″ bottom_padding=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” disable_element=”yes” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-4-percent” 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tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nPersonalized support from real people<\/strong><\/h6>\nWe\u2019re here to guide you personally\u2014with support that understands your industry. No call centers, no scripts\u2014just fast, direct help from people who really know SIMPL.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-music-play-button” animation_delay=”400″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”400″][vc_column_text css=”” text_direction=”default”]\nDesigned to be intuitive for on-site use<\/strong><\/h6>\nSIMPL works even when speed is of the essence: it\u2019s mobile, can be used offline, and requires no lengthy training. 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Interfaces for any IT environment<\/strong><\/h4>\nWhether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n
Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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<\/div> <\/div> <\/div> <\/div>Personalized support from real people<\/strong><\/h6>\nWe\u2019re here to guide you personally\u2014with support that understands your industry. 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Your technicians will be up and running right away\u2014whether they\u2019re using a tablet or a smartphone.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”linea” enable_animation=”true” animation_speed=”fast” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” pointer_events=”all” icon_linea=”icon-basic-elaboration-cloud-check” animation_delay=”800″ icon_size=”60″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”800″][vc_column_text css=”” text_direction=”default”]\nMade & hosted in Germany<\/strong><\/h6>\nOur servers are located exclusively in Germany, are ISO 27001-certified, and are GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n
Interfaces for any IT environment<\/strong><\/h4>\nWhether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n
Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Designed to be intuitive for on-site use<\/strong><\/h6>\nSIMPL works even when speed is of the essence: it\u2019s mobile, can be used offline, and requires no lengthy training. 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Do your customers demand confidentiality? 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Interfaces for any IT environment<\/strong><\/h4>\nWhether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n
Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Made & hosted in Germany<\/strong><\/h6>\nOur servers are located exclusively in Germany, are ISO 27001-certified, and are GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n
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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Customer Service Software for Technician Teams | SIMPL<\/title>\n<meta name=\"description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. Optimize customer service management now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/customer-service-management-csm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Management (CSM)\" \/>\n<meta property=\"og:description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. 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Intuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n
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Customer Service Software for Technician Teams | SIMPL<\/title>\n<meta name=\"description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. Optimize customer service management now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/customer-service-management-csm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Management (CSM)\" \/>\n<meta property=\"og:description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. 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Whether it\u2019s SAP, Salesforce, Dynamics, ProAlpha, ABAS, or in-house developments\u2014SIMPL integrates seamlessly and scales with your system landscape.[\/vc_column_text][image_with_animation image_url=”6609″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n