![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/False.png\")
<\/div> <\/div> <\/div> <\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”10%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”grow-in” mobile_disable_entrance_animation=”true” animation_easing=”easeInOutQuad” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”]
![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check.png\")
<\/div> <\/div> <\/div>The email is converted into a ticket, filled out by the AI<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1000″]SIMPL reads incoming emails: The AI recognizes the customer, understands the issue, and creates the ticket correctly. When inboxes are full, that\u2019s the difference between staying on top of things and playing catch-up.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″] ![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check-2.png\")
<\/div> AI automatically recognizes the customer and the associated system <\/div><\/div><\/div> <\/div> The request is classified as: repair, replacement part, complaint <\/div><\/div><\/div> <\/div> Status and priority are determined right away, and your team gets started immediately <\/div><\/div><\/div>[vc_raw_html 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column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_phone=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”11541″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”80%” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”50px” top_margin_tablet=”12″ top_margin_phone=”12″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e6e8ed” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”History” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nEvery query knows its machine<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nTickets, customers, contacts, and attachments are linked; the complete history is right next to them.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″] <\/div> Asset History and Documents Directly on the Ticket <\/div><\/div><\/div> <\/div> Previous cases involving the same machine at a glance <\/div><\/div><\/div> <\/div> No need to search CRM, ERP, and email inboxes simultaneously <\/div><\/div><\/div>[vc_raw_html 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column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Mobile App” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nThe request is converted into a technician assignment<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nIf the ticket requires an assignment, it becomes a task: add it to the planning board; the status remains the same throughout.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” 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animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”60%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”50px” top_margin_tablet=”12″ top_margin_phone=”12″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” 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column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer Portal & QR-Codes” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYour customers help themselves<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nCustomers submit requests via the portal or using the QR code at the facility and can check the status themselves.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Handle inquiries digitally instead of by phone and back-and-forth emails <\/div><\/div><\/div> <\/div> Status and reports can be viewed at any time <\/div><\/div><\/div> <\/div> Report a problem by scanning a QR code, without an app <\/div><\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][image_with_animation image_url=”11759″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”90%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e6e8ed” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Mailing & AI” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nSpanish or Turkish is no problem either<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nThe AI translates foreign-language inquiries and helps formulate a response, right within the ticket.
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<\/div> Automatically translate inquiries in foreign languages <\/div><\/div><\/div> <\/div> Have your answers drafted and revised <\/div><\/div><\/div> <\/div> Respond professionally, even under time pressure <\/div><\/div><\/div>[vc_raw_html 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advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(0,0,0,0.15)” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Response Times & Service KPIs” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYou know how good your service really is<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Response times are automatically tracked, and requests are analyzed by type and error category. Service becomes a managed process rather than a matter of intuition.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”11780″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%” max_width_custom_phone=”100%” margin_top_phone=”40px”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″]
<\/div> Response times recorded automatically, without a stopwatch <\/div><\/div><\/div> <\/div> Analysis by Request Type, Customer, and Error Type <\/div><\/div><\/div> <\/div> Spotting Trends: What’s on the rise, and what’s going well? <\/div><\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”40px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00696c” scene_position=”center” top_padding=”70px” constrain_group_1=”yes” bottom_padding=”70px” left_padding_desktop=”60px” right_padding_desktop=”0″ top_padding_tablet=”40px” constrain_group_3=”yes” bottom_padding_tablet=”40px” left_padding_tablet=”24px” constrain_group_4=”yes” right_padding_tablet=”24px” top_padding_phone=”40px” constrain_group_5=”yes” bottom_padding_phone=”40px” left_padding_phone=”12″ constrain_group_6=”yes” right_padding_phone=”12″ constrain_group_7=”yes” top_margin_tablet=”20px” top_margin_phone=”20px” text_color=”light” text_align=”left” row_border_radius=”15px” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”10%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”16px” constrain_group_101=”yes” right_padding_desktop=”16px” left_padding_tablet=”16px” constrain_group_103=”yes” right_padding_tablet=”16px” left_padding_phone=”16px” constrain_group_105=”yes” right_padding_phone=”16px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ delay=”200″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”center” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nCheck out SIMPL in your own\u00a0 i<\/span><\/strong>nbox<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, learn how to turn scattered requests into a manageable service process.
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<\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Specific Ideas for Your Customer Service
\n<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ constrain_group_12=”yes” right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About Customer Service Management<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is Customer Service Management (CSM) software?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer service management software organizes customer service related to technical products and equipment: It consolidates inquiries from all channels into tickets, links them to the customer and the machine, and manages the process through to resolution, including on-site technician visits when necessary.” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What sets SIMPL apart from traditional help desk tools like Zendesk?”][vc_column_text css=”” text_direction=”default”]Traditional help desks track tickets and customers, but not machines. In SIMPL, every request is linked to the equipment, including its history and documents, and the ticket can be converted directly into a technician assignment\u2014complete with scheduling and a mobile app\u2014as needed. These are precisely the two steps that generic tools lack.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How are email inquiries converted into tickets?”][vc_column_text css=”” text_direction=”default”]You connect your service inbox, and SIMPL takes care of the rest: Every incoming email is automatically created as a ticket. The AI identifies the customer and the associated equipment, classifies the issue (e.g., repair, replacement part, or complaint), and determines the status and priority so your team can start processing it right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can our customers track the status of their requests themselves?”][vc_column_text css=”” text_direction=”default”]Yes, in the customer portal<\/a>, your customers can view the status of their inquiries and orders, download reports, and submit new inquiries online. This significantly reduces the number of status-check calls and conveys a professional image.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What happens to inquiries in foreign languages?”][vc_column_text css=”” text_direction=”default”]The AI translates foreign-language inquiries directly within the ticket and helps draft the response. This allows your team to handle international inquiries without having to wait for colleagues with language skills.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How many inquiries does it take to make a ticketing system worthwhile?”][vc_column_text css=”” text_direction=”default”]As soon as inquiries get lost in the inbox, status follow-ups take up the whole day, or multiple people are working on the same inbox. 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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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<\/div> <\/div> <\/div>Every query knows its machine<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nTickets, customers, contacts, and attachments are linked; the complete history is right next to them.
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column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Mobile App” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nThe request is converted into a technician assignment<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nIf the ticket requires an assignment, it becomes a task: add it to the planning board; the status remains the same throughout.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″] <\/div> Create an order from the ticket with a single click <\/div><\/div><\/div> <\/div> Scheduling in the planning board, including the technician app <\/div><\/div><\/div> <\/div> Ticket status and assignment status remain linked <\/div><\/div><\/div>[vc_raw_html 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animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”60%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”50px” top_margin_tablet=”12″ top_margin_phone=”12″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” 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column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer Portal & QR-Codes” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYour customers help themselves<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nCustomers submit requests via the portal or using the QR code at the facility and can check the status themselves.
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<\/div> Handle inquiries digitally instead of by phone and back-and-forth emails <\/div><\/div><\/div> <\/div> Status and reports can be viewed at any time <\/div><\/div><\/div> <\/div> Report a problem by scanning a QR code, without an app <\/div><\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][image_with_animation image_url=”11759″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”90%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e6e8ed” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Mailing & AI” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nSpanish or Turkish is no problem either<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nThe AI translates foreign-language inquiries and helps formulate a response, right within the ticket.
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<\/div> Automatically translate inquiries in foreign languages <\/div><\/div><\/div> <\/div> Have your answers drafted and revised <\/div><\/div><\/div> <\/div> Respond professionally, even under time pressure <\/div><\/div><\/div>[vc_raw_html 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advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(0,0,0,0.15)” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Response Times & Service KPIs” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYou know how good your service really is<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Response times are automatically tracked, and requests are analyzed by type and error category. Service becomes a managed process rather than a matter of intuition.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”11780″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%” max_width_custom_phone=”100%” margin_top_phone=”40px”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″]
<\/div> Response times recorded automatically, without a stopwatch <\/div><\/div><\/div> <\/div> Analysis by Request Type, Customer, and Error Type <\/div><\/div><\/div> <\/div> Spotting Trends: What’s on the rise, and what’s going well? <\/div><\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”40px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00696c” scene_position=”center” top_padding=”70px” constrain_group_1=”yes” bottom_padding=”70px” left_padding_desktop=”60px” right_padding_desktop=”0″ top_padding_tablet=”40px” constrain_group_3=”yes” bottom_padding_tablet=”40px” left_padding_tablet=”24px” constrain_group_4=”yes” right_padding_tablet=”24px” top_padding_phone=”40px” constrain_group_5=”yes” bottom_padding_phone=”40px” left_padding_phone=”12″ constrain_group_6=”yes” right_padding_phone=”12″ constrain_group_7=”yes” top_margin_tablet=”20px” top_margin_phone=”20px” text_color=”light” text_align=”left” row_border_radius=”15px” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”10%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”16px” constrain_group_101=”yes” right_padding_desktop=”16px” left_padding_tablet=”16px” constrain_group_103=”yes” right_padding_tablet=”16px” left_padding_phone=”16px” constrain_group_105=”yes” right_padding_phone=”16px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ delay=”200″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”center” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nCheck out SIMPL in your own\u00a0 i<\/span><\/strong>nbox<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, learn how to turn scattered requests into a manageable service process.
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delay=”300″] <\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Specific Ideas for Your Customer Service
\n<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ constrain_group_12=”yes” right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About Customer Service Management<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is Customer Service Management (CSM) software?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer service management software organizes customer service related to technical products and equipment: It consolidates inquiries from all channels into tickets, links them to the customer and the machine, and manages the process through to resolution, including on-site technician visits when necessary.” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What sets SIMPL apart from traditional help desk tools like Zendesk?”][vc_column_text css=”” text_direction=”default”]Traditional help desks track tickets and customers, but not machines. In SIMPL, every request is linked to the equipment, including its history and documents, and the ticket can be converted directly into a technician assignment\u2014complete with scheduling and a mobile app\u2014as needed. These are precisely the two steps that generic tools lack.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How are email inquiries converted into tickets?”][vc_column_text css=”” text_direction=”default”]You connect your service inbox, and SIMPL takes care of the rest: Every incoming email is automatically created as a ticket. The AI identifies the customer and the associated equipment, classifies the issue (e.g., repair, replacement part, or complaint), and determines the status and priority so your team can start processing it right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can our customers track the status of their requests themselves?”][vc_column_text css=”” text_direction=”default”]Yes, in the customer portal<\/a>, your customers can view the status of their inquiries and orders, download reports, and submit new inquiries online. This significantly reduces the number of status-check calls and conveys a professional image.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What happens to inquiries in foreign languages?”][vc_column_text css=”” text_direction=”default”]The AI translates foreign-language inquiries directly within the ticket and helps draft the response. This allows your team to handle international inquiries without having to wait for colleagues with language skills.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How many inquiries does it take to make a ticketing system worthwhile?”][vc_column_text css=”” text_direction=”default”]As soon as inquiries get lost in the inbox, status follow-ups take up the whole day, or multiple people are working on the same inbox. In practice, this happens much sooner than many people think\u2014often even with just a few inquiries a day\u2014as soon as repairs, replacement parts, and complaints are all happening at the same time.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” 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constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]Offline Capability for Your Technicians<\/strong><\/p>\nTechnicians can enter orders, forms, and photos completely offline\u2014everything is automatically synced as soon as a network connection is available again.[\/vc_column_text][image_with_animation image_url=”6611″ 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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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<\/div> <\/div> <\/div>The request is converted into a technician assignment<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nIf the ticket requires an assignment, it becomes a task: add it to the planning board; the status remains the same throughout.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″] <\/div> Create an order from the ticket with a single click <\/div><\/div><\/div> <\/div> Scheduling in the planning board, including the technician app <\/div><\/div><\/div> <\/div> Ticket status and assignment status remain linked <\/div><\/div><\/div>[vc_raw_html 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animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”60%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”50px” top_margin_tablet=”12″ top_margin_phone=”12″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” 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column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer Portal & QR-Codes” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYour customers help themselves<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nCustomers submit requests via the portal or using the QR code at the facility and can check the status themselves.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Handle inquiries digitally instead of by phone and back-and-forth emails <\/div><\/div><\/div> <\/div> Status and reports can be viewed at any time <\/div><\/div><\/div> <\/div> Report a problem by scanning a QR code, without an app <\/div><\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][image_with_animation image_url=”11759″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”90%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e6e8ed” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Mailing & AI” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nSpanish or Turkish is no problem either<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nThe AI translates foreign-language inquiries and helps formulate a response, right within the ticket.
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<\/div> Automatically translate inquiries in foreign languages <\/div><\/div><\/div> <\/div> Have your answers drafted and revised <\/div><\/div><\/div> <\/div> Respond professionally, even under time pressure <\/div><\/div><\/div>[vc_raw_html 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advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(0,0,0,0.15)” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Response Times & Service KPIs” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nYou know how good your service really is<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Response times are automatically tracked, and requests are analyzed by type and error category. Service becomes a managed process rather than a matter of intuition.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”11780″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%” max_width_custom_phone=”100%” margin_top_phone=”40px”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″]
<\/div> Response times recorded automatically, without a stopwatch <\/div><\/div><\/div> <\/div> Analysis by Request Type, Customer, and Error Type <\/div><\/div><\/div> <\/div> Spotting Trends: What’s on the rise, and what’s going well? <\/div><\/div><\/div>[vc_raw_html css=””]PHN0eWxlPg0KICAuc2ltcGwtbGluayB7PGJyIC8+ICAgIGNvbG9yOiAjMkQ1QzQ1OzxiciAvPiAgICBmb250LXdlaWdodDogNzAwOzxiciAvPiAgICB0ZXh0LWRlY29yYXRpb246IG5vbmU7PGJyIC8+ICAgIGZvbnQtc2l6ZTogMXJlbTs8YnIgLz4gICAgZGlzcGxheTogaW5saW5lLWJsb2NrOzxiciAvPiAgICB0cmFuc2l0aW9uOiBjb2xvciAwLjJzIGVhc2U7PGJyIC8+ICB9PGJyIC8+ICAuc2ltcGwtbGluayAuYXJyb3cgezxiciAvPiAgICBkaXNwbGF5OiBpbmxpbmUtYmxvY2s7PGJyIC8+ICAgIHRyYW5zaXRpb246IHRyYW5zZm9ybSAwLjJzIGVhc2U7PGJyIC8+ICAgIG1hcmdpbi1sZWZ0OiA0cHg7PGJyIC8+ICB9PGJyIC8+ICAuc2ltcGwtbGluazpob3ZlciB7PGJyIC8+ICAgIGNvbG9yOiAjMUEzODI4OzxiciAvPiAgfTxiciAvPiAgLnNpbXBsLWxpbms6aG92ZXIgLmFycm93IHs8YnIgLz4gICAgdHJhbnNmb3JtOiB0cmFuc2xhdGVYKDVweCk7PGJyIC8+ICB9PGJyIC8+PC9zdHlsZT4NCg0KPGEgY2xhc3M9InNpbXBsLWxpbmsiIGhyZWY9Imh0dHBzOi8vd3d3LnNpbXBsLmRlL2VuL2Rhc2hib2FyZC1hbmFseXRpY3MvIj4NCk1vcmUgYWJvdXQgRGFzaGJvYXJkcyAmYW1wOyBBbmFseXNpczxzcGFuIGNsYXNzPSJhcnJvdyI+4oaSPC9zcGFuPg0KPC9hPg==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”40px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00696c” scene_position=”center” top_padding=”70px” constrain_group_1=”yes” bottom_padding=”70px” left_padding_desktop=”60px” right_padding_desktop=”0″ top_padding_tablet=”40px” constrain_group_3=”yes” bottom_padding_tablet=”40px” left_padding_tablet=”24px” constrain_group_4=”yes” right_padding_tablet=”24px” top_padding_phone=”40px” constrain_group_5=”yes” bottom_padding_phone=”40px” left_padding_phone=”12″ constrain_group_6=”yes” right_padding_phone=”12″ constrain_group_7=”yes” top_margin_tablet=”20px” top_margin_phone=”20px” text_color=”light” text_align=”left” row_border_radius=”15px” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”10%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”16px” constrain_group_101=”yes” right_padding_desktop=”16px” left_padding_tablet=”16px” constrain_group_103=”yes” right_padding_tablet=”16px” left_padding_phone=”16px” constrain_group_105=”yes” right_padding_phone=”16px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ delay=”200″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”center” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nCheck out SIMPL in your own\u00a0 i<\/span><\/strong>nbox<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, learn how to turn scattered requests into a manageable service process.
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delay=”300″] <\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Specific Ideas for Your Customer Service
\n<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ constrain_group_12=”yes” right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About Customer Service Management<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is Customer Service Management (CSM) software?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer service management software organizes customer service related to technical products and equipment: It consolidates inquiries from all channels into tickets, links them to the customer and the machine, and manages the process through to resolution, including on-site technician visits when necessary.” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What sets SIMPL apart from traditional help desk tools like Zendesk?”][vc_column_text css=”” text_direction=”default”]Traditional help desks track tickets and customers, but not machines. In SIMPL, every request is linked to the equipment, including its history and documents, and the ticket can be converted directly into a technician assignment\u2014complete with scheduling and a mobile app\u2014as needed. These are precisely the two steps that generic tools lack.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How are email inquiries converted into tickets?”][vc_column_text css=”” text_direction=”default”]You connect your service inbox, and SIMPL takes care of the rest: Every incoming email is automatically created as a ticket. The AI identifies the customer and the associated equipment, classifies the issue (e.g., repair, replacement part, or complaint), and determines the status and priority so your team can start processing it right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can our customers track the status of their requests themselves?”][vc_column_text css=”” text_direction=”default”]Yes, in the customer portal<\/a>, your customers can view the status of their inquiries and orders, download reports, and submit new inquiries online. This significantly reduces the number of status-check calls and conveys a professional image.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What happens to inquiries in foreign languages?”][vc_column_text css=”” text_direction=”default”]The AI translates foreign-language inquiries directly within the ticket and helps draft the response. This allows your team to handle international inquiries without having to wait for colleagues with language skills.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How many inquiries does it take to make a ticketing system worthwhile?”][vc_column_text css=”” text_direction=”default”]As soon as inquiries get lost in the inbox, status follow-ups take up the whole day, or multiple people are working on the same inbox. In practice, this happens much sooner than many people think\u2014often even with just a few inquiries a day\u2014as soon as repairs, replacement parts, and complaints are all happening at the same time.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” 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css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]Offline Capability for Your Technicians<\/strong><\/p>\nTechnicians can enter orders, forms, and photos completely offline\u2014everything is automatically synced as soon as a network connection is available again.[\/vc_column_text][image_with_animation image_url=”6611″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” 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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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<\/div> <\/div> <\/div>Your customers help themselves<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nCustomers submit requests via the portal or using the QR code at the facility and can check the status themselves.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> <\/div> <\/div>Spanish or Turkish is no problem either<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\nThe AI translates foreign-language inquiries and helps formulate a response, right within the ticket.
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> <\/div> <\/div>You know how good your service really is<\/h3>\n
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Response times are automatically tracked, and requests are analyzed by type and error category. Service becomes a managed process rather than a matter of intuition.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”11780″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%” max_width_custom_phone=”100%” margin_top_phone=”40px”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″]
<\/div> <\/div> <\/div>Check out SIMPL in your own\u00a0 i<\/span><\/strong>nbox<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, learn how to turn scattered requests into a manageable service process.
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delay=”300″] <\/div> A no-obligation consultation with our experts<\/span> <\/div><\/div><\/div> <\/div> Specific Ideas for Your Customer Service
\n<\/span> <\/div><\/div><\/div> <\/div> Personal contact person<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ constrain_group_12=”yes” right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About Customer Service Management<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is Customer Service Management (CSM) software?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer service management software organizes customer service related to technical products and equipment: It consolidates inquiries from all channels into tickets, links them to the customer and the machine, and manages the process through to resolution, including on-site technician visits when necessary.” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What sets SIMPL apart from traditional help desk tools like Zendesk?”][vc_column_text css=”” text_direction=”default”]Traditional help desks track tickets and customers, but not machines. In SIMPL, every request is linked to the equipment, including its history and documents, and the ticket can be converted directly into a technician assignment\u2014complete with scheduling and a mobile app\u2014as needed. These are precisely the two steps that generic tools lack.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How are email inquiries converted into tickets?”][vc_column_text css=”” text_direction=”default”]You connect your service inbox, and SIMPL takes care of the rest: Every incoming email is automatically created as a ticket. The AI identifies the customer and the associated equipment, classifies the issue (e.g., repair, replacement part, or complaint), and determines the status and priority so your team can start processing it right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can our customers track the status of their requests themselves?”][vc_column_text css=”” text_direction=”default”]Yes, in the customer portal<\/a>, your customers can view the status of their inquiries and orders, download reports, and submit new inquiries online. This significantly reduces the number of status-check calls and conveys a professional image.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What happens to inquiries in foreign languages?”][vc_column_text css=”” text_direction=”default”]The AI translates foreign-language inquiries directly within the ticket and helps draft the response. This allows your team to handle international inquiries without having to wait for colleagues with language skills.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How many inquiries does it take to make a ticketing system worthwhile?”][vc_column_text css=”” text_direction=”default”]As soon as inquiries get lost in the inbox, status follow-ups take up the whole day, or multiple people are working on the same inbox. In practice, this happens much sooner than many people think\u2014often even with just a few inquiries a day\u2014as soon as repairs, replacement parts, and complaints are all happening at the same time.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” 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css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]Offline Capability for Your Technicians<\/strong><\/p>\nTechnicians can enter orders, forms, and photos completely offline\u2014everything is automatically synced as soon as a network connection is available again.[\/vc_column_text][image_with_animation image_url=”6611″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” 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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Customer Service Software for Technician Teams | SIMPL<\/title>\n<meta name=\"description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. Optimize customer service management now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/customer-service-management-csm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Management (CSM)\" \/>\n<meta property=\"og:description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. 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<\/div> <\/div>\n<\/span> <\/div>
<\/div> <\/div>Frequently Asked Questions About Customer Service Management<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is Customer Service Management (CSM) software?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customer service management software organizes customer service related to technical products and equipment: It consolidates inquiries from all channels into tickets, links them to the customer and the machine, and manages the process through to resolution, including on-site technician visits when necessary.” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What sets SIMPL apart from traditional help desk tools like Zendesk?”][vc_column_text css=”” text_direction=”default”]Traditional help desks track tickets and customers, but not machines. In SIMPL, every request is linked to the equipment, including its history and documents, and the ticket can be converted directly into a technician assignment\u2014complete with scheduling and a mobile app\u2014as needed. These are precisely the two steps that generic tools lack.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How are email inquiries converted into tickets?”][vc_column_text css=”” text_direction=”default”]You connect your service inbox, and SIMPL takes care of the rest: Every incoming email is automatically created as a ticket. The AI identifies the customer and the associated equipment, classifies the issue (e.g., repair, replacement part, or complaint), and determines the status and priority so your team can start processing it right away.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can our customers track the status of their requests themselves?”][vc_column_text css=”” text_direction=”default”]Yes, in the customer portal<\/a>, your customers can view the status of their inquiries and orders, download reports, and submit new inquiries online. This significantly reduces the number of status-check calls and conveys a professional image.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What happens to inquiries in foreign languages?”][vc_column_text css=”” text_direction=”default”]The AI translates foreign-language inquiries directly within the ticket and helps draft the response. This allows your team to handle international inquiries without having to wait for colleagues with language skills.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How many inquiries does it take to make a ticketing system worthwhile?”][vc_column_text css=”” text_direction=”default”]As soon as inquiries get lost in the inbox, status follow-ups take up the whole day, or multiple people are working on the same inbox. In practice, this happens much sooner than many people think\u2014often even with just a few inquiries a day\u2014as soon as repairs, replacement parts, and complaints are all happening at the same time.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”30px” 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constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”300″][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\nIntuitive operation that works right away<\/strong><\/h4>\nSIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]Offline Capability for Your Technicians<\/strong><\/p>\nTechnicians can enter orders, forms, and photos completely offline\u2014everything is automatically synced as soon as a network connection is available again.[\/vc_column_text][image_with_animation image_url=”6611″ 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Made & Hosted in Germany<\/strong><\/h4>\nYour data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Customer Service Software for Technician Teams | SIMPL<\/title>\n<meta name=\"description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. Optimize customer service management now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/customer-service-management-csm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Management (CSM)\" \/>\n<meta property=\"og:description\" content=\"With SIMPL's CSM software, you can manage customer service, tickets and field services centrally and digitally. 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SIMPL is designed so that technicians, service managers, and workshop teams can start using it right away\u2014without lengthy training or feeling overwhelmed.[\/vc_column_text][image_with_animation image_url=”6605″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]Offline Capability for Your Technicians<\/strong><\/p>\n Technicians can enter orders, forms, and photos completely offline\u2014everything is automatically synced as soon as a network connection is available again.[\/vc_column_text][image_with_animation image_url=”6611″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”75%”][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n Your data is stored in certified German data centers. Perfect for mechanical engineering firms and industrial companies with strict compliance requirements.[\/vc_column_text][image_with_animation image_url=”6603″ image_size=”medium_large” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”74%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" [vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”hidden” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-4609","page","type-page","status-publish"],"yoast_head":"\nMade & Hosted in Germany<\/strong><\/h4>\n