{"id":13550,"date":"2026-04-01T12:51:17","date_gmt":"2026-04-01T12:51:17","guid":{"rendered":"https:\/\/www.simpl.de\/weldotherm-customer-testimonial\/"},"modified":"2026-10-13T13:20:43","modified_gmt":"2026-10-13T13:20:43","slug":"weldotherm-customer-testimonial","status":"publish","type":"page","link":"https:\/\/www.simpl.de\/en\/weldotherm-customer-testimonial\/","title":{"rendered":"Weldotherm – Customer Testimonial"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”hidden” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”30px” bottom_padding_desktop=”50px” constrain_group_101=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” max_width_desktop=”800″ column_position=”relative” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.8″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”0px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”500″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h1″ text_color=”#00696c” font_size_min=”16px” font_size_max=”16px” line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Weldotherm Customer Testimonial” text_direction=”default” font_size=”16px”][\/split_line_heading][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”From a printed manual to a QR code on the equipment” text_direction=”default” font_size=”44″ font_size_tablet=”38″ font_size_phone=”32″][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][nectar_responsive_text inherited_font_style=”default” text_direction=”default” font_size_phone=”14″]\n

How a glow-discharge technology manufacturer uses SIMPL to uniformly track its installed base, eliminate printed manuals, and give customers direct access to documentation and service via QR codes.<\/p>\n[\/nectar_responsive_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”10″ top_padding_tablet=”0″ top_padding_phone=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”horizontal” column_element_alignment=”center” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ 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Company<\/strong><\/span><\/h6>\n

Manufacturer of annealing machinery and equipment used worldwide. Each system is custom-configured and comes with comprehensive documentation.[\/vc_column_text][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”350″][vc_column_text css=”” text_direction=”default”]\n

Background<\/strong><\/span><\/h6>\n

Documentation is scattered across servers, folders, and printed manuals. There is no standardized installed base. When a customer calls, we first have to gather the necessary information.[\/vc_column_text][\/vc_column_inner][vc_column_inner top_padding_desktop=”32px” constrain_group_100=”yes” bottom_padding_desktop=”32px” left_padding_desktop=”32px” constrain_group_101=”yes” right_padding_desktop=”32px” top_margin=”0″ constrain_group_1=”yes” bottom_margin=”0″ left_margin=”0″ constrain_group_2=”yes” right_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8eeee” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”400″][vc_column_text css=”” text_direction=”default”]\n

With SIMPL<\/strong><\/span><\/h6>\n

Every piece of equipment is centrally tracked, with a QR code on the machine and customer self-service via the customer portal. 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column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column right_padding_desktop=”40″ column_element_direction_desktop=”default” column_element_spacing=”30px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.8″ width=”3\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”0″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

The Starting Point<\/span><\/h6>\n[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Documentation distributed via servers, folders, and printed manuals” font_line_height=”1.3″ text_direction=”default” font_size_tablet=”26″ font_size_phone=”26″][\/split_line_heading][vc_column_text css=”” text_direction=”default”]Weldotherm develops and manufactures machines and systems for annealing technology\u2014highly specialized products that are used worldwide. Each system is custom-configured and comes with comprehensive documentation: wiring diagrams, operating manuals, maintenance history, test reports, and spare parts information. <\/p>\n

Before SIMPL, this documentation was scattered across various locations. Technical documents were stored on the company server, maintenance logs were kept in folders, and operating instructions were provided as printed manuals upon delivery. There was no centralized, unified overview of all delivered systems\u2014the installed base. <\/p>\n

This had concrete consequences for the service team: When a customer called, it wasn\u2019t always immediately clear which system was involved, what its configuration was, and what maintenance had been performed on it so far. The team first had to gather information from various sources before it could provide a well-informed answer. And on the customer\u2019s end, the printed manuals often gathered dust in a cabinet next to the system\u2014if they could even be found at all.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

The Journey with SIMPL<\/span><\/h6>\n[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”A fully digital service process, from the system to the customer portal” font_line_height=”1.3″ text_direction=”default” font_size_tablet=”26″ font_size_phone=”26″][\/split_line_heading][nectar_responsive_text inherited_font_style=”default” text_direction=”default”]\n

With SIMPL, Weldotherm has established a fully digital service process, ranging from system registration to customer communication and document management.<\/p>\n[\/nectar_responsive_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”32″ constrain_group_1=”yes” bottom_padding=”32″ left_padding_desktop=”32″ constrain_group_2=”yes” right_padding_desktop=”32″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810182043{background-color: #ffffff !important;border-radius: 15px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_badge display_tag=”body” badge_style=”default” bg_color_type=”global” color=”accent-color” padding=”small” border_radius=”20px” display=”block” text=”1″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h4″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Unified Digital Installed Base” font_line_height=”1.3″ text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]Every Weldotherm system is now centrally recorded in SIMPL, complete with a unique identifier, technical specifications, configuration data, maintenance history, and all documents. What used to be scattered across servers, folders, and individual files is now consolidated in one place. When a request comes in, the service team can view all the information about the system on their screen in seconds.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”32″ constrain_group_1=”yes” bottom_padding=”32″ left_padding_desktop=”32″ constrain_group_2=”yes” right_padding_desktop=”32″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810182043{background-color: #ffffff !important;border-radius: 15px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_badge display_tag=”body” badge_style=”default” bg_color_type=”global” color=”accent-color” padding=”small” border_radius=”20px” display=”block” text=”2″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h4″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”QR Code as a Direct Service Channel” font_line_height=”1.3″ text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]Every system we deliver comes with a QR code. The customer scans it and is taken directly to the customer portal, where the information is filtered specifically for that system. There, the customer can access instructions, view the maintenance history, identify replacement parts, and submit a service request. The request is received by the team, complete with all the relevant system context.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”32″ constrain_group_1=”yes” bottom_padding=”32″ left_padding_desktop=”32″ constrain_group_2=”yes” right_padding_desktop=”32″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810182043{background-color: #ffffff !important;border-radius: 15px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_badge display_tag=”body” badge_style=”default” bg_color_type=”global” color=”accent-color” padding=”small” border_radius=”20px” display=”block” text=”3″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h4″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”No More Printed Manuals” font_line_height=”1.3″ text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]The user manuals, which used to be included with every shipment as a thick handbook, are now available digitally through the customer portal. This saves on printing costs and logistics expenses. And the documentation is always up to date: When updates are released, all that\u2019s needed is to update the system, rather than sending out a new printed version.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”32″ constrain_group_1=”yes” bottom_padding=”32″ left_padding_desktop=”32″ constrain_group_2=”yes” right_padding_desktop=”32″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810182043{background-color: #ffffff !important;border-radius: 15px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_badge display_tag=”body” badge_style=”default” bg_color_type=”global” color=”accent-color” padding=”small” border_radius=”20px” display=”block” text=”4″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h4″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Document Management with a Complete History” font_line_height=”1.3″ text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]Circuit diagrams, test reports, maintenance reports, and acceptance documents are stored centrally in SIMPL and are accessible to both the internal team and the end customer via the customer portal. Every change is traceable, and every document is assigned to the correct system.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

The result<\/span><\/h6>\n[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” mobile_disable_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Uniform installed base, QR self-service, no printed manuals” font_line_height=”1.3″ text_direction=”default” font_size_tablet=”26″ font_size_phone=”26″][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”0″ constrain_group_1=”yes” bottom_padding=”0″ left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810499163{border-radius: 15px !important;}”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”4″ column_border_color=”#00696c” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Documentation that had been scattered across servers and folders was consolidated into a unified installed base<\/span><\/strong>[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Each system, including its configuration and history.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”0″ constrain_group_1=”yes” bottom_padding=”0″ left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810499163{border-radius: 15px !important;}”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”4″ column_border_color=”#00696c” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]A QR code<\/span> from printed manuals was scanned at the facility<\/span><\/strong>[\/vc_column_text][vc_column_text css=”” text_direction=”default”]The customer scans it, and everything is there: instructions, service history, and replacement parts.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”0″ constrain_group_1=”yes” bottom_padding=”0″ left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810499163{border-radius: 15px !important;}”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”4″ column_border_color=”#00696c” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Back-and-forth emails turned into self-service via the customer portal<\/span><\/strong>[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Inquiries are received with the full context of the system.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”0″ constrain_group_1=”yes” bottom_padding=”0″ left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ top_padding_tablet=”10%” top_padding_phone=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1784810499163{border-radius: 15px !important;}”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”4″ column_border_color=”#00696c” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]Faster Processing of Service Requests<\/strong>[\/vc_column_text][vc_column_text css=”” text_direction=”default”]Because each request is automatically linked to the correct piece of equipment, there is no need to ask for serial numbers, configurations, or past maintenance records.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”js” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#00696c” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Results in Numbers” text_direction=”default”][\/split_line_heading][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” 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0<\/span><\/strong><\/h2>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]Printed manuals per equipment shipment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e7eded” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\n

about 80%<\/strong><\/span><\/h2>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]Inquiries with the full attachment context for each scan.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”32″ constrain_group_100=”yes” bottom_padding_desktop=”32″ left_padding_desktop=”32″ constrain_group_101=”yes” right_padding_desktop=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e7eded” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]\n

Customer Self-Service<\/span><\/strong><\/h2>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”” text_direction=”default”]right next to the facility.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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