{"id":10496,"date":"2026-04-01T12:24:43","date_gmt":"2026-04-01T12:24:43","guid":{"rendered":"https:\/\/www.simpl.de\/personalized-support\/"},"modified":"2026-09-14T13:31:11","modified_gmt":"2026-09-14T13:31:11","slug":"personalized-support","status":"publish","type":"page","link":"https:\/\/www.simpl.de\/en\/personalized-support\/","title":{"rendered":"Personalized support"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” 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No half-year IT projects, no anonymous hotline: SIMPL is tailored to your processes, and a dedicated contact person will guide you from the initial consultation through to day-to-day operations.<\/p>\n[\/nectar_responsive_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”horizontal” column_element_direction_tablet=”horizontal” column_element_alignment=”center” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”center” background_color_opacity=”1″ 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font_size_phone=”26″][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”12px” constrain_group_100=”yes” bottom_padding_desktop=”12px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

It was expensive to buy, took months to implement, and in the end, no one uses it. The problem is rarely the software alone. <\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”10%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”grow-in” mobile_disable_entrance_animation=”true” animation_easing=”easeInOutQuad” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”]

\"\" <\/div>
\n

The rollout drags on<\/strong> for months, and the project fizzles out<\/p>\n <\/div>

<\/div><\/div>
\"\" <\/div>
\n

The team doesn’t understand<\/strong> and falls back into old patterns<\/p>\n <\/div>

<\/div><\/div>
\"\" <\/div>
Support responds after several days,<\/strong> from an anonymous queue <\/div>
<\/div><\/div>
\"\" <\/div>
\n

Feature requests vanish<\/strong> into thin air<\/p>\n <\/div>

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”no-extra-padding” column_padding_position=”all” bottom_margin_tablet=”20″ column_element_direction_desktop=”default” column_element_spacing=”0px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#eaefef” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” overflow=”hidden” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(10,10,10,0.1)” column_border_style=”solid” gradient_type=”default” 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We provide personalized support to every customer, from the initial setup to any new requests six months later. It\u2019s always the same person who knows you and your setup. <\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”10%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”grow-in” mobile_disable_entrance_animation=”true” animation_easing=”easeInOutQuad” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”]

\"\" <\/div>
\n

A dedicated point of contact,<\/strong> from start to operation<\/p>\n <\/div>

<\/div><\/div>
\"\" <\/div>
\n

Productive in a matter of weeks,<\/strong> not after half a year<\/p>\n <\/div>

<\/div><\/div>
\"\" <\/div>
\n

Support from Germany,<\/strong> in German and English, provided by the same team<\/p>\n <\/div>

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Here's how the launch and everything that follows will go” text_direction=”default” font_size_phone=”26″][\/split_line_heading][vc_column_text css=”” text_direction=”default”]From the kick-off to day-to-day operations: structured enough to ensure nothing is overlooked, yet flexible enough to adapt to your situation.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#edf0f2″ scene_position=”center” top_padding=”40px” constrain_group_1=”yes” bottom_padding=”40px” left_padding_desktop=”40px” constrain_group_2=”yes” right_padding_desktop=”40px” top_margin=”80px” text_color=”dark” text_align=”left” row_border_radius=”10px” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”The Start” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Become Productive in Four Steps” text_direction=”default” font_size_phone=”26″][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\n
A clear process that adapts to your situation: You’ll know where you stand and what’s next at every step of the way.<\/div>\n
\n
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One person, no ticket system<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n

Every customer is assigned a dedicated contact person who is familiar with your setup, your industry, and your goals.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ left_padding_phone=”0px” constrain_group_6=”yes” right_padding_phone=”0px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner constrain_group_1=”yes” constrain_group_2=”yes” left_margin_phone=”1px” constrain_group_6=”yes” right_margin_phone=”1px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”260″]

\"\" <\/div>
You never have to explain who you are or what you use <\/div>
<\/div><\/div>
\"\" <\/div>
Understand your processes and contribute your ideas <\/div>
<\/div><\/div>
\"\" <\/div>
Accessible without having to navigate through menus <\/div>
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We’ll get back to you before you even ask<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n

Regular check-ins after the go-live\u2014not just when something goes wrong. Your point of contact will actively ensure that you\u2019re using the right tools. <\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]

\"\" <\/div>
Scheduled check-ins instead of waiting for problems to arise <\/div>
<\/div><\/div>
\"\" <\/div>
Tips on features that will really help you <\/div>
<\/div><\/div>
\"\" <\/div>
We continue to support you with new requirements, even months later <\/div>
<\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”50px” top_margin_tablet=”12″ top_margin_phone=”12″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” constrain_group_1=”yes” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8edeb” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Support from Germany” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\n

Fast, personal, from the team<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n

Chat, email, or phone\u2014whichever works best for you. Our support team is based in Germany, provides assistance in German and English, and has in-depth knowledge of the platform gained from its development. <\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ left_padding_phone=”0px” constrain_group_6=”yes” right_padding_phone=”0px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner constrain_group_1=”yes” constrain_group_2=”yes” left_margin_phone=”1px” constrain_group_6=”yes” right_margin_phone=”1px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”260″]

\"\" <\/div>
Three channels: Chat for quick messages, phone for complex issues, email for screenshots <\/div>
<\/div><\/div>
\"\" <\/div>
In German and English, also for international teams <\/div>
<\/div><\/div>
\"\" <\/div>
The same team that builds SIMPL, plus a 24\/7 Help Center <\/div>
<\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e6e8ed” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Co-Development” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\n

Your wishes are incorporated into the product<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n

Feature requests don’t end up in an anonymous queue\u2014they go straight to the product development team, often in collaboration with you.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]

\"\" <\/div>
Customer requirements are incorporated directly into the roadmap <\/div>
<\/div><\/div>
\"\" <\/div>
As a Fraunhofer spin-off, closely connected to research and practice <\/div>
<\/div><\/div>
\"\" <\/div>
Joint development with, among others, VHV Anlagenbau and thyssenkrupp <\/div>
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Weeks, not months\u2014and it’s something you can plan for<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]The most common question before getting started: How long will it take? Here’s the honest answer based on complexity\u2014no wishful thinking.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”4235″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”70%” max_width_custom_phone=”90%” margin_top_phone=”40″][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
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Easy to get started:<\/strong> just a few weeks, Excel import, no ERP integration required <\/div>
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\"\" <\/div>
Medium-sized businesses:<\/strong> four to eight weeks, with initial ERP integration <\/div>
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\"\" <\/div>
Enterprise:<\/strong> eight to twelve weeks, multiple locations, SAP, role-based concepts <\/div>
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Get to know your contact person before you make a decision
\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In 30 minutes, learn what your start with SIMPL will look like, how long it will take, and who will be guiding you.
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\"\" <\/div>
A no-obligation consultation with our experts
\n<\/span> <\/div>
<\/div><\/div>
\"\" <\/div>
A specific estimate of the implementation timeline for your situation<\/span> <\/div>
<\/div><\/div>
\"\" <\/div>
Personal Contact
\n<\/span> <\/div>
<\/div><\/div>
\"\" <\/div>
No preparation needed\u2014just bring your questions
\n<\/span> <\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_phone=”0″ right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

Frequently Asked Questions About Onboarding & Support<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How long does it take to implement SIMPL?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Most customers are up and running within four to eight weeks. A simple setup using an Excel import, without an ERP connection, can be completed in a few weeks, while an enterprise setup with multiple locations and SAP integration takes eight to twelve weeks. It is by no means a six-month IT project, as is often the case with large-scale software. ” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does a Customer Success Manager at SIMPL do?”][vc_column_text css=”” text_direction=”default”]This is your dedicated point of contact\u2014from the initial consultation through configuration all the way to day-to-day operations. They know your setup, your industry, and your goals; they reach out on their own for regular check-ins; and they\u2019re there to support you even when new requirements arise months down the line. No rotating contacts, no anonymous wait queues.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Do we need to provide special training for our team?”][vc_column_text css=”” text_direction=”default”]The training is part of the onboarding process and takes place in hands-on workshops using your actual data and processes, not through theoretical presentations. Because SIMPL is intentionally designed to be easy to use, most teams are able to work independently after just a short time, without days-long training marathons.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How quickly does customer support respond?”][vc_column_text css=”” text_direction=”default”]The support team is based in Germany, assists you in German and English, and can be reached via chat, email, and phone\u2014even for teams with locations and assignments abroad. It\u2019s the same team that develops the platform, so your questions go directly to people who know SIMPL inside and out. For those who prefer to find answers on their own, the Help Center is available around the clock.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can we suggest our own feature requests?”][vc_column_text css=”” text_direction=”default”]Yes, and they don’t get lost in an anonymous queue. As a Fraunhofer spin-off, we develop our solutions with a strong focus on real-world applications, and customer requirements are directly incorporated into our roadmap. Some of our features were developed in collaboration with customers such as VHV Anlagenbau and thyssenkrupp.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How much does onboarding cost?”][vc_column_text css=”” text_direction=”default”]That depends on the scope of your project. You can find a clear breakdown of our pricing on our pricing page<\/a>, and during our initial consultation, we\u2019ll provide a specific estimate of the effort and duration required for your particular case.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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