![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/False.png?wsr\")
<\/div> Yet another tool, yet another prompt:<\/strong> your team doesn’t have time for this <\/div>
<\/div><\/div> <\/div>
<\/div> Knowledge is stored in people’s minds<\/strong> and PDF folders, not in the system <\/div>
<\/div><\/div> <\/div>
<\/div> Routine eats up specialized work:<\/strong> sorting, typing, translating, searching <\/div>
<\/div><\/div> <\/div>
<\/div> And the question of data protection<\/strong> usually goes unanswered <\/div>
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Separate: AI in Every Process” text_direction=”default” font_size_phone=”26″][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”12px” constrain_group_100=”yes” bottom_padding_desktop=”12px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” 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<\/div>
In SIMPL, you don’t have to operate the AI. It’s built into the workflows and takes work off the team’s hands\u2014automatically, with every single process. <\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”10%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”grow-in” mobile_disable_entrance_animation=”true” animation_easing=”easeInOutQuad” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”]
<\/div> No prompt, no training:<\/strong> the AI works on its own <\/div>
<\/div><\/div> <\/div>
<\/div> Where time is wasted:<\/strong> Inbox, Reports, Search <\/div>
<\/div><\/div> <\/div>
<\/div> Operated within the EU\u2014<\/strong> your data isn’t used to train third-party models <\/div>
<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” 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column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”AI Knowledge Base” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nThe expertise of your best technicians won’t be lost when they retire<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Fault patterns, solutions, machine-specific characteristics: This knowledge resides in people\u2019s minds and leaves with them. In SIMPL, the knowledge database builds itself automatically from every ticket, every report, and every piece of documentation.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″]
The expertise of your best technicians won’t be lost when they retire<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]Fault patterns, solutions, machine-specific characteristics: This knowledge resides in people\u2019s minds and leaves with them. In SIMPL, the knowledge database builds itself automatically from every ticket, every report, and every piece of documentation.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″] ![\"\"](\"https:\/\/www.simpl.de\/wp-content\/uploads\/2026\/05\/Check-2.png?wsr\")
<\/div> The knowledge base is created automatically, without any maintenance effort <\/div><\/div><\/div> <\/div> “Have we seen this before?” Similar cases are linked to the new ticket <\/div><\/div><\/div> <\/div> Young technicians are solving cases that used to require a colleague’s help <\/div><\/div><\/div>[vc_raw_html 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pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”The Inbox” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nSorted before anyone opens the email<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
New inquiries are analyzed before your team reads them: customer, machine, issue, priority.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Customer and system automatically recognized <\/div><\/div><\/div> <\/div> Issue classified as: Repair, Replacement Part, Complaint <\/div><\/div><\/div> <\/div> Status and priority have already been set <\/div><\/div><\/div>[vc_raw_html 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max_width=”custom” margin_top=”20″ max_width_custom=”80%” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”40″ constrain_group_100=”yes” bottom_padding_desktop=”40″ left_padding_desktop=”40″ constrain_group_101=”yes” right_padding_desktop=”40″ top_padding_phone=”24px” constrain_group_104=”yes” bottom_padding_phone=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” column_element_direction_desktop=”default” column_element_spacing=”20px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#e8edeb” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”10px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Answers & Languages” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nThe answer is already written out<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The AI suggests answers based on the file and history, summarizes long threads, and translates.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Draft Responses from the Machine File and Ticket History <\/div><\/div><\/div> <\/div> Long-term trends summarized at a glance <\/div><\/div><\/div> <\/div> Translation: Your team writes in German; the customer reads it in their own language <\/div><\/div><\/div>[vc_raw_html 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pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” 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phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The technician records the service call on his cell phone, and SIMPL turns it into a structured service report.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Spoken words are converted into clean report fields <\/div><\/div><\/div> <\/div> Directly assigned to the order and the machine <\/div><\/div><\/div> <\/div> Works on the go; the report is finished before heading home <\/div><\/div><\/div>[vc_raw_html 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animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#808080″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Search & Context” font_size_phone=”12px” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]\nCheck the file, not the office gossip<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” 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column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The AI searches through related reports, tickets, and documentation, and provides the context for the case right away.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> AI Search Across Reports, Tickets, and Documents <\/div><\/div><\/div> <\/div> Be familiar with the machine’s history and known failure patterns <\/div><\/div><\/div> <\/div> New employees can get up to speed faster without a training folder <\/div><\/div><\/div>[vc_raw_html 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overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(0,0,0,0.15)” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nData privacy<\/span><\/h6>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\nYour data remains yours\u2014even for AI. <\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]The most important AI question for small and medium-sized businesses isn’t a technical one: Where does my data go? 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\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, discover where AI is integrated into your service process\u2014from the inbox to the knowledge base.
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<\/div> A no-obligation consultation with our experts
\n<\/span> <\/div><\/div><\/div> <\/div> An Honest Assessment: What AI Can and Cannot Do Today<\/span> <\/div><\/div><\/div> <\/div> Personal Contact
\n<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions
\n<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About AI in SIMPL<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does \u201cAI First\u201d mean at SIMPL?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”"AI First" means that AI isn't just an additional chat tool\u2014it's embedded in workflows and automatically assists with sorting incoming inquiries, creating service reports using voice commands, translating, and building the knowledge base. No one has to write prompts; the AI handles routine tasks on its own for every process. ” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does my team need to be trained for this?”][vc_column_text css=”” text_direction=”default”]No, that\u2019s the crux of the matter: The AI features integrate seamlessly into the workflows your team already uses. An email automatically becomes a categorized ticket, and a spoken report automatically becomes a document. There\u2019s no AI interface that anyone would have to learn.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What data does the AI see, and is it trained using that data?”][vc_column_text css=”” text_direction=”default”]The AI processes only the data within your SIMPL workspace\u2014that is, your tickets, reports, and documents. This data is not shared with third parties and is not used to train external models. Operations and hosting are conducted in the EU in compliance with the GDPR.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does the AI work in German and with technical terms?”][vc_column_text css=”” text_direction=”default”]Yes, German is the default language, including technical terminology from mechanical engineering and technical service. The voice input system also understands dialects and background noise from the factory floor surprisingly well, and the translation covers the languages commonly spoken by your customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can we disable individual AI features?”][vc_column_text css=”” text_direction=”default”]Yes, AI features can be controlled\u2014you decide what your team uses. And here\u2019s what\u2019s important for internal coordination: The AI makes suggestions and takes over routine tasks, but the decision remains with humans; no ticket is answered without your team\u2019s input, and no assignment is scheduled without a dispatcher.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are the AI features included in the price?”][vc_column_text css=”” text_direction=”default”]You can find a clear overview of our packages and modules on our pricing page<\/a>, and during our consultation, we’ll show you which AI components make the most sense for your specific situation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”hidden” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-10470","page","type-page","status-publish"],"yoast_head":"\n
AI First \u2013 Artificial Intelligence in Service & Maintenance | SIMPL<\/title>\n<meta name=\"description\" content=\"SIMPL uses AI that works automatically: auto-tagging, smart dispatching, voice-to-report, and a knowledge base. It\u2019s not just a gimmick\u2014it\u2019s a real time-saver for service teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/ai-first\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI First\" \/>\n<meta property=\"og:description\" content=\"SIMPL uses AI that works automatically: auto-tagging, smart dispatching, voice-to-report, and a knowledge base. 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<\/div> The knowledge base is created automatically, without any maintenance effort <\/div>
<\/div><\/div> <\/div>
<\/div> “Have we seen this before?” Similar cases are linked to the new ticket <\/div>
<\/div><\/div> <\/div>
<\/div> Young technicians are solving cases that used to require a colleague’s help <\/div>
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Sorted before anyone opens the email<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
New inquiries are analyzed before your team reads them: customer, machine, issue, priority.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Customer and system automatically recognized <\/div>
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<\/div> Issue classified as: Repair, Replacement Part, Complaint <\/div>
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<\/div> Status and priority have already been set <\/div>
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The answer is already written out<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The AI suggests answers based on the file and history, summarizes long threads, and translates.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Draft Responses from the Machine File and Ticket History <\/div>
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<\/div> Long-term trends summarized at a glance <\/div>
<\/div><\/div> <\/div>
<\/div> Translation: Your team writes in German; the customer reads it in their own language <\/div>
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Talk for two minutes instead of typing in the evening<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The technician records the service call on his cell phone, and SIMPL turns it into a structured service report.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” constrain_group_1=”yes” constrain_group_2=”yes” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> Spoken words are converted into clean report fields <\/div>
<\/div><\/div> <\/div>
<\/div> Directly assigned to the order and the machine <\/div>
<\/div><\/div> <\/div>
<\/div> Works on the go; the report is finished before heading home <\/div>
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Check the file, not the office gossip<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”240″][vc_column_text css=”” text_direction=”default”]\n
The AI searches through related reports, tickets, and documentation, and provides the context for the case right away.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”260″]
<\/div> AI Search Across Reports, Tickets, and Documents <\/div>
<\/div><\/div> <\/div>
<\/div> Be familiar with the machine’s history and known failure patterns <\/div>
<\/div><\/div> <\/div>
<\/div> New employees can get up to speed faster without a training folder <\/div>
<\/div><\/div>[vc_raw_html css=””]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[\/vc_raw_html][image_with_animation image_url=”10055″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”65%” margin_top=”35px” max_width_custom_phone=”100%”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#edf0f2″ scene_position=”center” top_padding=”40″ constrain_group_1=”yes” bottom_padding=”40″ left_padding_desktop=”40″ constrain_group_2=”yes” right_padding_desktop=”40″ top_padding_tablet=”0″ constrain_group_3=”yes” bottom_padding_tablet=”0″ left_padding_tablet=”0″ constrain_group_4=”yes” right_padding_tablet=”0″ top_padding_phone=”0″ constrain_group_5=”yes” bottom_padding_phone=”0″ constrain_group_6=”yes” top_margin=”50″ bottom_margin=”50″ text_color=”dark” text_align=”left” row_border_radius=”10px” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column top_padding_desktop=”0″ constrain_group_100=”yes” bottom_padding_desktop=”0″ constrain_group_101=”yes” top_padding_tablet=”24px” constrain_group_102=”yes” bottom_padding_tablet=”24px” left_padding_tablet=”24px” constrain_group_103=”yes” right_padding_tablet=”24px” left_padding_phone=”24px” constrain_group_105=”yes” right_padding_phone=”24px” column_element_direction_desktop=”default” column_element_spacing=”20px” centered_text=”true” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#000000″ column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_color=”rgba(0,0,0,0.15)” column_border_style=”solid” gradient_type=”default” column_padding_type=”advanced”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nData privacy<\/span><\/h6>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
Data privacy<\/span><\/h6>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\nYour data remains yours\u2014even for AI. <\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”” text_direction=”default” max_width=”1100″]The most important AI question for small and medium-sized businesses isn’t a technical one: Where does my data go? At SIMPL, the answer is simple.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”column_reverse” column_direction_phone=”column_reverse” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default” delay=”200″][image_with_animation image_url=”10434″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”custom” max_width_custom=”65%” margin_top_tablet=”40″ margin_top_phone=”40″ max_width_custom_phone=”100%”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” mobile_disable_entrance_animation=”true” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” delay=”200″] <\/div> The AI processes only the data from your SIMPL workspace <\/div><\/div><\/div> <\/div> No sharing with third parties; 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\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, discover where AI is integrated into your service process\u2014from the inbox to the knowledge base.
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delay=”300″] <\/div> A no-obligation consultation with our experts
\n<\/span> <\/div><\/div><\/div> <\/div> An Honest Assessment: What AI Can and Cannot Do Today<\/span> <\/div><\/div><\/div> <\/div> Personal Contact
\n<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions
\n<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About AI in SIMPL<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does \u201cAI First\u201d mean at SIMPL?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”"AI First" means that AI isn't just an additional chat tool\u2014it's embedded in workflows and automatically assists with sorting incoming inquiries, creating service reports using voice commands, translating, and building the knowledge base. No one has to write prompts; the AI handles routine tasks on its own for every process. ” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does my team need to be trained for this?”][vc_column_text css=”” text_direction=”default”]No, that\u2019s the crux of the matter: The AI features integrate seamlessly into the workflows your team already uses. An email automatically becomes a categorized ticket, and a spoken report automatically becomes a document. There\u2019s no AI interface that anyone would have to learn.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What data does the AI see, and is it trained using that data?”][vc_column_text css=”” text_direction=”default”]The AI processes only the data within your SIMPL workspace\u2014that is, your tickets, reports, and documents. This data is not shared with third parties and is not used to train external models. Operations and hosting are conducted in the EU in compliance with the GDPR.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does the AI work in German and with technical terms?”][vc_column_text css=”” text_direction=”default”]Yes, German is the default language, including technical terminology from mechanical engineering and technical service. The voice input system also understands dialects and background noise from the factory floor surprisingly well, and the translation covers the languages commonly spoken by your customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can we disable individual AI features?”][vc_column_text css=”” text_direction=”default”]Yes, AI features can be controlled\u2014you decide what your team uses. And here\u2019s what\u2019s important for internal coordination: The AI makes suggestions and takes over routine tasks, but the decision remains with humans; no ticket is answered without your team\u2019s input, and no assignment is scheduled without a dispatcher.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are the AI features included in the price?”][vc_column_text css=”” text_direction=”default”]You can find a clear overview of our packages and modules on our pricing page<\/a>, and during our consultation, we’ll show you which AI components make the most sense for your specific situation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”hidden” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-10470","page","type-page","status-publish"],"yoast_head":"\n
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<\/div> The AI processes only the data from your SIMPL workspace <\/div>
<\/div><\/div> <\/div>
<\/div> No sharing with third parties; no training of third-party models using your data <\/div>
<\/div><\/div> <\/div>
<\/div> Operated and hosted in the EU, GDPR-compliant <\/div>
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Check out the AI in your own cases
\n<\/span><\/strong><\/h3>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]In just 30 minutes, discover where AI is integrated into your service process\u2014from the inbox to the knowledge base.
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delay=”300″] <\/div> A no-obligation consultation with our experts
\n<\/span> <\/div><\/div><\/div> <\/div> An Honest Assessment: What AI Can and Cannot Do Today<\/span> <\/div><\/div><\/div> <\/div> Personal Contact
\n<\/span> <\/div><\/div><\/div> <\/div> No preparation needed\u2014just bring your questions
\n<\/span> <\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About AI in SIMPL<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does \u201cAI First\u201d mean at SIMPL?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”"AI First" means that AI isn't just an additional chat tool\u2014it's embedded in workflows and automatically assists with sorting incoming inquiries, creating service reports using voice commands, translating, and building the knowledge base. No one has to write prompts; the AI handles routine tasks on its own for every process. ” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does my team need to be trained for this?”][vc_column_text css=”” text_direction=”default”]No, that\u2019s the crux of the matter: The AI features integrate seamlessly into the workflows your team already uses. An email automatically becomes a categorized ticket, and a spoken report automatically becomes a document. There\u2019s no AI interface that anyone would have to learn.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What data does the AI see, and is it trained using that data?”][vc_column_text css=”” text_direction=”default”]The AI processes only the data within your SIMPL workspace\u2014that is, your tickets, reports, and documents. This data is not shared with third parties and is not used to train external models. Operations and hosting are conducted in the EU in compliance with the GDPR.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does the AI work in German and with technical terms?”][vc_column_text css=”” text_direction=”default”]Yes, German is the default language, including technical terminology from mechanical engineering and technical service. The voice input system also understands dialects and background noise from the factory floor surprisingly well, and the translation covers the languages commonly spoken by your customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can we disable individual AI features?”][vc_column_text css=”” text_direction=”default”]Yes, AI features can be controlled\u2014you decide what your team uses. And here\u2019s what\u2019s important for internal coordination: The AI makes suggestions and takes over routine tasks, but the decision remains with humans; no ticket is answered without your team\u2019s input, and no assignment is scheduled without a dispatcher.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are the AI features included in the price?”][vc_column_text css=”” text_direction=”default”]You can find a clear overview of our packages and modules on our pricing page<\/a>, and during our consultation, we’ll show you which AI components make the most sense for your specific situation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”20px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” constrain_group_1=”yes” top_padding_tablet=”0″ constrain_group_5=”yes” top_margin=”70px” constrain_group_7=”yes” bottom_margin=”70px” top_margin_tablet=”50px” constrain_group_9=”yes” bottom_margin_tablet=”50px” top_margin_phone=”30px” bottom_margin_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”hidden” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-10470","page","type-page","status-publish"],"yoast_head":"\n
AI First \u2013 Artificial Intelligence in Service & Maintenance | SIMPL<\/title>\n<meta name=\"description\" content=\"SIMPL uses AI that works automatically: auto-tagging, smart dispatching, voice-to-report, and a knowledge base. It\u2019s not just a gimmick\u2014it\u2019s a real time-saver for service teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpl.de\/en\/ai-first\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI First\" \/>\n<meta property=\"og:description\" content=\"SIMPL uses AI that works automatically: auto-tagging, smart dispatching, voice-to-report, and a knowledge base. 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<\/div> A no-obligation consultation with our experts
\n<\/span> <\/div>
\n<\/span> <\/div>
<\/div><\/div> <\/div>
<\/div> An Honest Assessment: What AI Can and Cannot Do Today<\/span> <\/div>
<\/div><\/div> <\/div>
<\/div> Personal Contact
\n<\/span> <\/div>
\n<\/span> <\/div>
<\/div><\/div> <\/div>
<\/div> No preparation needed\u2014just bring your questions
\n<\/span> <\/div>
\n<\/span> <\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_margin=”100″ constrain_group_7=”yes” bottom_margin=”100″ left_margin=”200″ constrain_group_8=”yes” right_margin=”200″ left_margin_tablet=”0″ constrain_group_10=”yes” right_margin_tablet=”0″ left_margin_phone=”0″ right_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\nFrequently Asked Questions About AI in SIMPL<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does \u201cAI First\u201d mean at SIMPL?”][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”"AI First" means that AI isn't just an additional chat tool\u2014it's embedded in workflows and automatically assists with sorting incoming inquiries, creating service reports using voice commands, translating, and building the knowledge base. No one has to write prompts; the AI handles routine tasks on its own for every process. ” text_direction=”default”][\/split_line_heading][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does my team need to be trained for this?”][vc_column_text css=”” text_direction=”default”]No, that\u2019s the crux of the matter: The AI features integrate seamlessly into the workflows your team already uses. An email automatically becomes a categorized ticket, and a spoken report automatically becomes a document. There\u2019s no AI interface that anyone would have to learn.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What data does the AI see, and is it trained using that data?”][vc_column_text css=”” text_direction=”default”]The AI processes only the data within your SIMPL workspace\u2014that is, your tickets, reports, and documents. This data is not shared with third parties and is not used to train external models. Operations and hosting are conducted in the EU in compliance with the GDPR.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Does the AI work in German and with technical terms?”][vc_column_text css=”” text_direction=”default”]Yes, German is the default language, including technical terminology from mechanical engineering and technical service. The voice input system also understands dialects and background noise from the factory floor surprisingly well, and the translation covers the languages commonly spoken by your customers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can we disable individual AI features?”][vc_column_text css=”” text_direction=”default”]Yes, AI features can be controlled\u2014you decide what your team uses. And here\u2019s what\u2019s important for internal coordination: The AI makes suggestions and takes over routine tasks, but the decision remains with humans; no ticket is answered without your team\u2019s input, and no assignment is scheduled without a dispatcher.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are the AI features included in the price?”][vc_column_text css=”” text_direction=”default”]You can find a clear overview of our packages and modules on our pricing page<\/a>, and during our consultation, we’ll show you which AI components make the most sense for your specific situation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"